Collections Lead (In-house)

Maya; Metro Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Maya is seeking a Collection Team Lead in Metro Manila. The role oversees day-to-day collections operations, drives daily productivity, and leads the team to meet targets while ensuring compliance with policies.

You will manage workforce planning, prepare management reports, and coordinate with collection agencies. The ideal candidate has a finance/business background and at least two years of team-lead experience in lending or credit card collections, with strong leadership and communication

Qualifications

• > BS degree in finance or business-related field.
• > 2 years' work experience as Collection Team Lead or Supervisor.
• > Experience in lending or credit card collection is a plus.
• > Strong drive to achieve targets.

Responsibilities

• Oversee day-to-day collections operations for the team.
• Monitor daily productivity to ensure targets are met.
• Manage workforce planning and scheduling.
• Identify and implement process improvements.
• Prepare reports and present deliverables to management.
• Coordinate with Collection Agencies and review performance.
• Attend daily and weekly meetings with agencies.
• Ensure compliant with regulatory collection policies.
• Willing to work extended hours in a startup environment.

Skills

Attention to detail

Analytical thinking

Written & verbal communication

Goal oriented

Flexible / adaptable

Leadership

Computer literacy

Ability to work under pressure

Education

BS degree in finance or business related field

Tools

Banking software

Job description

What you will be doing

• Oversee the Teams day to day collection operations
• Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
• Work‑force management
• Identify and implement process improvement initiatives that will have an impact to his/her assigned team
• Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
• Prepare, Create reports based on teams deliverable and present to management
• Monitor Collection Agency progress/ performance report
• Daily and Weekly Meeting with Collection Agency
• Ensure quality of service is being provided to the customers/clients
• Ensure regulatory Collection policy and processes were being adhered to
• Willing to work on extended hours and challenges of start ups

What you need to succeed

• Keen & high attention to details
• Strong Analytical Mind
• Excellent communications (VERBAL & WRITTEN) and interpersonal skills
• Ability to work in a goal oriented environment
• Flexible and Agile
• Familiarity with computers and banking applications/ software
• Can work under pressure and adapt to changes
• Can work independently
• Strong leadership

What we are looking for

• BS degree holder on finance and business, and other related field
• 2 years Work experience as Collection Team Lead or Supervisor
• Experience on Lending and Credit Card Collection is a plus
• Strong drive to achieve goals / target