Collections Team Lead

Maya; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is seeking a Collection Team Lead to join our Mandaluyong-based operations. The role involves overseeing day-to-day collection activities, monitoring team productivity, and driving process improvements to hit targets while addressing issues promptly.

The ideal candidate holds a BS degree in finance or business, with at least 2 years in collection leadership; experience in Lending Collection is a plus. Join a dynamic team focused on delivering results and service excellence.

Qualifications

• BS degree holder in finance or business, and other related field
• 2 years of work experience as Collection Team Lead or Supervisor
• Experience in Lending Collection is a plus

Responsibilities

• Oversee the Teams day to day collection operations
• Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
• Work-force management
• Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
• Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
• Prepare, Create reports based on teams deliverable and present to management
• Monitor Collection Agency progress/ performance report
• Daily and Weekly Meeting with Collection Agency
• Ensures quality of service is being provided to the customers/clients
• Ensures regulatory Collection policy and processes were being adhere to

Skills

Team leadership

Collection operations

Workforce management

Process improvement

Reporting

Stakeholder communication

Education

BS degree in Finance or Business

Job description

• Oversee the Teams day to day collection operations
• Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
• Work-force management
• Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
• Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
• Prepare, Create reports based on teams deliverable and present to management
• Monitor Collection Agency progress/ performance report
• Daily and Weekly Meeting with Collection Agency
• Ensures quality of service is being provided to the customers/clients
• Ensures regulatory Collection policy and processes were being adhere to

What we are looking for:

• BS degree holder on finance and business, and other related field
• 2 years Work experience as Collection Team Lead or Supervisor
• Experience on Lending Collection is a plus