Collection Agent

Fidelis Information Technology Corp; Carmona; On-site; PHP 300,000 - 420,000; Full time

Job summary

Fidelis Information Technology Corp in Cavite is seeking aCollections Operations Specialist to monitor daily collections, track balances and due dates, and coordinate with collection agents. You will prepare reports, analyze KPIs, and resolve discrepancies while keeping borrower records accurate. 2–3 years in operations or collections and strong Excel/communication skills are preferred.

Qualifications

• 2–3 years experience in operations, collections, loan processing, or account management.
• Experience in lending or financing companies is preferred.
• Knowledge of collection processes, delinquency monitoring, and payment reconciliation.

Responsibilities

• Monitor and manage daily collections and repayment activities.
• Track borrowers’ outstanding balances, due dates, and delinquent accounts.
• Coordinate with collection agents regarding performance and status.
• Prepare daily, weekly, and monthly collection and operational reports.
• Monitor collection efficiency, recovery rates and KPIs.
• Investigate and resolve payment discrepancies and posting issues.
• Coordinate with Finance for payment validation, reconciliation and recording.
• Maintain accurate borrower and collection records.
• Assist in improving collection processes, workflows, and controls.
• Ensure compliance with policies and lending regulations.
• Handle escalated borrower concerns and coordinate resolutions.
• Provide operational support for loan processing and account maintenance.

Skills

Analytical thinking

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Excel

CRM systems

Loan management software

Job description

Key Responsibilities

• Monitor and manage daily collections and repayment activities.

• Track borrowers’ outstanding balances, due dates, and delinquent accounts.

• Coordinate with collection agents regarding collection performance, follow-ups, and account status.

• Prepare daily, weekly, and monthly collection and operational reports.

• Monitor collection efficiency, recovery rates, and other key performance indicators (KPIs).

• Investigate and resolve payment discrepancies, posting issues, and customer account concerns.

• Coordinate with Finance and Accounting for payment validation, reconciliation, and proper recording of collections.

• Maintain accurate borrower and collection records in the company’s system.

• Assist in improving collection processes, workflows, and operational controls.

• Ensure compliance with company policies, internal procedures, and applicable lending regulations.

• Handle escalated borrower concerns and coordinate appropriate resolutions with relevant departments.

• Provide operational support for loan processing, account maintenance, and other lending-related activities as needed.

Qualifications

• At least 2–3 years of experience in Operations, Collections, Loan Processing, or Account Management, preferably in a lending or financing company.

• Knowledge of collection processes, loan accounts, delinquency monitoring, and payment reconciliation.

• Experience in preparing operational and collection reports.

• Proficient in Microsoft Excel, including formulas, data tracking, and report preparation.

• Strong analytical and problem-solving skills, with attention to detail.

• Good communication and coordination skills, especially when dealing with collection teams and internal departments.

• Ability to handle multiple accounts, tasks, and deadlines in a fast-paced environment.

• Familiarity with lending systems, CRM, or collection management systems is an advantage.

• Knowledge of basic lending regulations and compliance requirements is preferred.