Agency Manager - Collections & Compliance Lead

EastWest Bank; Metro Manila; On-site; PHP 502,200 - 837,000; Full time

Benefits offered by this job

Career development and training

Competitive salary package

Performance-based incentives

Job summary

A leading financial institution is seeking an Agency Manager or Agency Coordinator to oversee external collections. The successful candidate will ensure effective execution of collection strategies while fostering a customer-first culture. Qualifications include a Bachelor's degree and at least 3 years of collections experience, alongside strong negotiation and analytical skills. Join a team that values career development and offers a competitive salary package.

Qualifications

• At least 3 years of experience in collections.
• Solid knowledge of CCPL products and consumer lending systems.
• Ability to manage multiple priorities and coordinate with external partners.

Responsibilities

• Manage external collection agencies in executing collection strategies.
• Ensure strategies are implemented efficiently and in compliance with regulatory bodies.
• Foster a customer-first culture in all collection-related activities.
• Analyze flowrates and performance reports to recommend strategy enhancements.

Skills

Negotiation skills

Analytical skills

Attention to detail

Organizational skills

Education

Bachelor's degree

Job description

A leading financial institution is seeking an Agency Manager or Agency Coordinator to oversee external collections. The successful candidate will ensure effective execution of collection strategies while fostering a customer-first culture. Qualifications include a Bachelor's degree and at least 3 years of collections experience, alongside strong negotiation and analytical skills. Join a team that values career development and offers a competitive salary package.