Collections Officer

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a senior collections professional to execute account-level recovery actions, review client requests, and monitor team performance. The role requires supervisory experience and knowledge of loans, deposits, and insurance products.

Strong leadership, negotiation, and analytical abilities are essential for success. The position emphasizes compliant documentation, regular performance reporting, and escalation of key risks to leadership, with a focus on

Qualifications

• Graduates with a 4-year degree in business, banking or finance.
• At least 3 years in collection-related work with supervisory exposure.
• Knowledge of bank products such as loans, insurance and deposits.
• Strong leadership, analytics, numeracy, communication and negotiation skills.

Responsibilities

• Executes account-level recovery actions and analysis per leadership directives.
• Reviews and endorses financial and non-financial client requests from associates.
• Monitors team productivity and drives performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports with trends, risks and escalation recommendations.

Skills

Leadership

People Management

Analytical Skills

Negotiation

Communication

Team Supervision

Customer Service

Education

Bachelor’s degree in Business/Banking/Finance

Job description

Handles back-end collection activities for delinquent accounts, ensuring timely follow-ups and accurate documentation to support recovery efforts aligned with overall remedial strategies.

Responsibilities:

• Executes account-level recovery actions and analysis based on strategic directives from leadership.
• Reviews and endorses financial and non-financial client requests initiated by associates.
• Monitors team productivity and drives implementation of performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports, highlighting trends, risks, and recommendations for escalation.

Qualifications:

• Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance
• At least 3 years extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Knowledge in bank products such as loans, insurance, and deposits.
• Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.