Collections Officer

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an experienced professional to handle back-end collection activities for delinquent accounts, ensuring timely follow-ups and accurate documentation to support recovery efforts aligned with remedial strategies.

The role involves executing account-level recovery actions, reviewing requests, monitoring productivity, and ensuring compliance with audit and regulatory standards. Strong leadership and negotiation skills are essential.

Qualifications

• Bachelor degree in Business, Banking or Finance.
• At least 3 years experience in collections and supervising people.
• Knowledge of bank products such as loans, insurance, and deposits.
• Strong leadership, analytical, numeracy, communication and negotiation skills.

Responsibilities

• Executes account-level recovery actions and analysis based on directives from leadership.
• Reviews and endorses financial and non-financial client requests initiated by associates.
• Monitors team productivity and drives implementation of performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports, highlighting trends, risks, and recommendations for escalation.

Skills

Leadership

People management

Strategic thinking

Analytical skills

Numeracy

Communication

Negotiation

Education

Bachelor's degree in Business/Finance/Banking

Job description

Job Description:

Handles back-end collection activities for delinquent accounts, ensuring timely follow-ups and accurate documentation to support recovery efforts aligned with overall remedial strategies.

Responsibilities

• Executes account-level recovery actions and analysis based on strategic directives from leadership.
• Reviews and endorses financial and non-financial client requests initiated by associates.
• Monitors team productivity and drives implementation of performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports, highlighting trends, risks, and recommendations for escalation.

Qualifications

• Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance
• At least 3 years extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Knowledge in bank products such as loans, insurance, and deposits.
• Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.