Aftersales Growth & Performance Manager

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Registered Mechanical Engineer or related graduate with at least 3 years in automotive service as a service advisor or parts man.

The candidate will drive after-sales growth, ensure KPI achievement, and maintain strong internal/external relationships. The role requires proficiency with computer applications, excellent communication, and the ability to draft professional letters and emails.

Qualifications

• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal, and communication skills.
• Results-Oriented; Driver's license required.

Responsibilities

• Growth and profitability through target achievement and development of quality personnel.
• Achieve 100% KPI for after-sales (parts and service).
• Analyze potential market and strategize market penetration.
• Ensure reports and forms from Service Department are accurately completed and submitted.
• Study competition and benchmark outstanding operations policies and procedures.
• Create marketing plans to increase productivity, revenues, and profit.
• Evaluate success of marketing programs and develop countermeasures.
• Assist and guide subordinates to achieve KPIs.
• Participate in performance evaluation of all Service and Parts personnel.
• Keep abreast with technical bulletins, new products, and manufacturer announcements.
• Ensure proper handling/disposal of waste in compliance with regulations.
• Maintain harmonious relationships with other departments, distributors, and dealers.
• Attend required meetings and trainings; follow SOPs.
• Prepare well-planned business plans; exercise administrative duties.

Skills

Computer proficiency

Business letters/emails

Customer service

Driver's license

Education

Engineering degree or related

Job description

Grand Canyon Multi-Holdings, Inc. is seeking a Registered Mechanical Engineer or related graduate with at least 3 years in automotive service as a service advisor or parts man.

The candidate will drive after-sales growth, ensure KPI achievement, and maintain strong internal/external relationships. The role requires proficiency with computer applications, excellent communication, and the ability to draft professional letters and emails.