Customer Service Representative

Talent Reserve Manpower Corp; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A recruitment firm is seeking a customer service representative for an on-site role in Taguig. Candidates should hold a Bachelor's degree and possess strong English skills, with 0-2 years of customer service experience. This position requires proficiency in Salesforce to manage accounts and develop digital marketing strategies. The role involves collaborating with sales teams to enhance customer satisfaction and drive account growth, offering opportunities for professional development.

Qualifications

• 0-2 years in customer service or related roles expected.
• Ability to provide exceptional customer service.
• Experience with account management is preferred.
• Proficient in account management and basic financial literacy.
• Excellent problem-solving capabilities and people skills.
• Experience with digital marketing and sales techniques.

Responsibilities

• Provide exceptional customer service to clients.
• Manage customer accounts and resolve inquiries.
• Utilize Salesforce to track interactions.
• Collaborate with sales teams for upselling.
• Assist in developing digital marketing strategies.

Skills

Strong English language proficiency

Customer service skills

Basic financial literacy

Excellent problem-solving capabilities

Digital marketing experience

Sales techniques

Digital marketing

Sales techniques

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Job description

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Description

• Provide exceptional customer service to clients and resolve their inquiries efficiently.
• Manage customer accounts and ensure satisfaction by actively listening and addressing concerns.
• Utilize Salesforce to track interactions and maintain customer records.
• Collaborate with sales teams to identify opportunities for upselling and account growth.
• Assist in the development of digital marketing strategies to enhance customer engagement.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0-2 years in customer service or related roles.
• Skills and Competencies: Strong English language proficiency and customer service skills.
• Skills and Competencies: Proficient in account management and basic financial literacy.
• Skills and Competencies: Excellent problem-solving capabilities and people skills.
• Skills and Competencies: Experience with digital marketing and sales techniques.

Working Location

One World Place. One World Place, 9th Ave, Taguig, Metro Manila, Philippines

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