After Sales Customer Service Representative

Gratitude Philippines; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service-oriented company in Metro Manila is seeking a Customer Service Representative to assist customers post-purchase, manage inquiries through various channels, and coordinate with logistics for timely delivery. Ideal candidates should have a bachelor's degree in a relevant field and 1-3 years of customer service experience. Strong problem-solving skills and proficiency in English are essential. This role requires effective multitasking and attention to detail.

Qualifications

• 1–3 years of experience in customer service or after-sales support.
• Strong interpersonal communication skills.
• Ability to work well under pressure.

Responsibilities

• Assist customers post-purchase to ensure satisfaction and address any concerns.
• Manage customer inquiries through various channels.
• Coordinate with logistics and scheduling teams for timely delivery.

Skills

Proficiency in English

Strong problem-solving skills

Excellent customer service abilities

Familiarity with scheduling software

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers post-purchase to ensure satisfaction and address any concerns.
• Manage customer inquiries through various channels, including phone, email, and chat.
• Coordinate with logistics and scheduling teams to ensure timely delivery of services.
• Provide solutions to customer issues and elevate complex problems to appropriate departments.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or after-sales support.
• Skills and Competencies: Proficiency in English; strong problem‑solving skills; excellent customer service abilities; familiarity with scheduling software.
• Qualities and Traits: Strong interpersonal communication; ability to work well under pressure; attention to detail.
• Responsibilities and Duties: Capable of multitasking and managing time effectively to handle various customer requests.