After Sales Customer Service Representative

Hap Suy Hardware Company Incorporated; Manila; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A hardware company in Manila is seeking a full-time Customer Service Representative to handle customer inquiries via various communication channels. Ideal candidates will have 1-3 years of experience in customer service, possess strong interpersonal skills, and maintain a positive attitude at all times. Responsibilities include documenting inquiries, processing orders, and ensuring customer satisfaction. The position is on-site, offering benefits such as job training and sick leave.

Qualifications

• At least 1-2 years of experience in customer service or related fields.
• Fluent in English or the language assigned to the account.
• Quick and willing learner who can master product and call-taking techniques.
• Must maintain a positive and professional attitude towards customers.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Ability to work well under pressure and think quickly.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via telephone, e‑mail, and chat.
• Document all inquiries, requests, resolutions, and follow-ups.
• Escalate questions to appropriate departments following guidelines.
• Know products to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional support.

Skills

Customer Service Interpersonal Skills

Strong Work Ethic

Team Player

Salesforce

People Skills

Education

Bachelor's Degree or equivalent

Job description

Job Description

Hap Suy Hardware Company Incorporated

Position: Full-time Customer Service Representative

Experience: 1‑3 Years

Qualification: Bachelor's Degree or equivalent

Responsibilities

• Respond to customer inquiries and requests via telephone, e‑mail, and chat in a timely manner.
• Document all inquiries, requests, resolutions, and follow‑up tasks.
• Escalate questions and requests to appropriate departments or persons following the provided guidelines.
• Know the products inside out to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• At least 1‑2 years of experience in customer service or related fields.
• Fluent in English or the language assigned to the account.
• Quick and willing learner who can master the details of the product and call‑taking techniques.
• Must be able to maintain a positive and professional attitude towards customers at all times.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Ability to work well under pressure and think quickly on your feet.
• Has strong verbal and written communication skills.

Core Skills

• Customer Service Interpersonal Skills
• Strong Work Ethic
• Team Player
• Salesforce
• People Skills

Benefits

• 13th Month Pay
• Job Training
• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave

Working Location

On‑site, Manila