After Sales Customer Service Representative

Miranda HR; Pasig; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Holiday Gifts

Job Training

Life Insurance

Job summary

A leading HR services company in the Philippines is seeking a dedicated customer service professional to join their team in Pasig. The role involves providing exceptional support to clients post-sale, managing inquiries via phone, email, and chat, and utilizing Salesforce to track interactions. Candidates should have 1-3 years of experience and a high school diploma. Strong communication and customer-centric skills are essential. Join us in ensuring customer satisfaction and fostering repeat business.

Qualifications

• 1-3 years of experience in a customer service role.
• Proficient in using Salesforce for tracking customer interactions.
• Ability to handle inquiries through multiple channels.

Responsibilities

• Provide exceptional customer service to post-sale clients.
• Manage customer inquiries via phone, email, and chat.
• Collaborate with sales and technical teams for onboarding.

Skills

Customer Service

Proficiency in English

Salesforce

Technical Skills

Sales Pipeline Management

Strong Communication

Education

High School Diploma or equivalent

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide exceptional customer service to clients post-sale, ensuring their needs are met and issues resolved.
• Manage customer inquiries through various channels including phone, email, and chat.
• Utilize Salesforce to track customer interactions and update information in the sales pipeline.
• Collaborate with sales and technical teams to facilitate customer onboarding and address technical queries.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Requirements

• High School Diploma or equivalent
• Experience Level: 1–3 years
• Proficiency in English, Customer Service, Salesforce, and basic Technical Skills
• Ability to manage sales pipeline effectively
• Strong communication skills and a customer-centric approach

English Language Customer Service Salesforce Technical Skills Sales Pipeline Call Centre