After Sales Customer Service Representative

Sabretech Technology Inc; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A technology services company is seeking a customer support representative in Pasay City. The ideal candidate will have a Bachelor's degree in a business-related field and 1-3 years of experience in a similar role. Responsibilities include assisting customers via phone, email, and online chats, providing accurate information about products, and resolving issues efficiently. Willingness to work Saturday shifts is required. This role focuses on improving customer satisfaction and handling inquiries professionally.

Qualifications

• At least 1-3 years experience in the same position.
• Willing to report in Pasay City and Saturday shift required.

Responsibilities

• Responding to customer enquiries and providing assistance through phone calls, emails, and online chats.
• Providing accurate and helpful information about the company's products or services and warranty policy.
• Assisting customers in making informed decisions and guiding them through the purchasing process.
• Resolving customer issues and complaints in a professional and efficient manner.
• Keeping records of customer interactions, including feedback and complaints.
• Working with other departments to address customer concerns and improve the customer experience.

Education

Bachelor Degree in any business related course

Job description

QUALIFICATIONS:

• Bachelor Degree in any business related course
• At least 1-3 years experience in the same position.
• Willing to report in Pasay City and Saturday shift required

Responsibilities:

• Responding to customer enquiries and providing assistance through phone calls, emails, and online chats.
• Providing accurate and helpful information about the company's products or services and warranty policy.
• Assisting customers in making informed decisions and guiding them through the purchasing process.
• Resolving customer issues and complaints in a professional and efficient manner.
• Keeping records of customer interactions, including feedback and complaints.
• Working with other departments to address customer concerns and improve the customer experience.