After-Sales Support Specialist (Salesforce)

Hap Suy Hardware Company Incorporated; Manila; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A hardware company in Manila is seeking a full-time Customer Service Representative to handle customer inquiries via various communication channels. Ideal candidates will have 1-3 years of experience in customer service, possess strong interpersonal skills, and maintain a positive attitude at all times. Responsibilities include documenting inquiries, processing orders, and ensuring customer satisfaction. The position is on-site, offering benefits such as job training and sick leave.

Qualifications

• At least 1-2 years of experience in customer service or related fields.
• Fluent in English or the language assigned to the account.
• Quick and willing learner who can master product and call-taking techniques.
• Must maintain a positive and professional attitude towards customers.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Ability to work well under pressure and think quickly.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via telephone, e‑mail, and chat.
• Document all inquiries, requests, resolutions, and follow-ups.
• Escalate questions to appropriate departments following guidelines.
• Know products to answer customer questions.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional support.

Skills

Customer Service Interpersonal Skills

Strong Work Ethic

Team Player

Salesforce

People Skills

Education

Bachelor's Degree or equivalent

Job description

A hardware company in Manila is seeking a full-time Customer Service Representative to handle customer inquiries via various communication channels. Ideal candidates will have 1-3 years of experience in customer service, possess strong interpersonal skills, and maintain a positive attitude at all times. Responsibilities include documenting inquiries, processing orders, and ensuring customer satisfaction. The position is on-site, offering benefits such as job training and sick leave.