Administrative Associate

The Medical City; Lipa; On-site; PHP 201,000 - 312,000; Full time

Job summary

The Medical City Clinic SM South Tower is seeking an Administrative Associate (Project-Based) to be the first point of contact for patients, ensuring smooth service flow and accurate patient data handling. You will assist with inquiries, verify billing information, and support medical and diagnostic services to deliver quality patient experiences.

You will report to the Clinic Manager and collaborate with HMOs and stakeholders, managing records, reports, and clinic transactions while upholding

Qualifications

• Proficient communication skills (verbal and written).
• Customer service and interpersonal skills.
• Strong organizational abilities.
• Graduate of any 4-year course; fresh graduates welcome.

Responsibilities

• Ensures patients' safety and comfort.
• Assists in medical and diagnostic procedures as needed.
• Greets and assists patients upon arrival at the clinic.
• Answers telephone calls, emails, and inquiries.

Skills

Proficient communication

Customer service

Interpersonal skills

Organizational skills

Education

4-year degree or equivalent

Job description

The Medical City Clinic SM South Tower is searching for a Administrative Associate (Project-Based) to join the team and help lead the organization to the next level. This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

This role reports directly to the Clinic Manager of TMC Clinic SM South Tower.

What's The Role All About?

Job responsibilities include, but are not limited to:

• Ensures patients' safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedule patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions.
• Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders
• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly

Who Are We Looking For?

An effective Administrative Associate must possess the following skills:

• Proficient Communication Skills (Verbal and Written)
• Customer Service Skills
• Interpersonal Skills
• Organizational Skills

Ideally, a candidate must be at least a graduate of any 4-year Course, preferably with at least 6 months of related work experience. Fresh graduates are welcome to apply.