Administrative Associate

The Medical City; Parañaque; On-site; PHP 268,000 - 357,000; Part time

Job summary

The Medical City Clinic Waltermart Bicutan is seeking an Administrative Associate (Project-Based) to join the team and streamline patient interactions, billing validations, and overall service quality. You will be the first point of contact for patients, assisting with inquiries and guiding them through medical care access.

Reports to the Clinic Manager; role involves handling medical records, scheduling, and coordination with HMOs and stakeholders to ensure accurate records and smooth clinic

Qualifications

• Graduate of any 4-year course; at least 6 months related work experience preferred.
• Fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures patients' safety and comfort.
• Assists in the performance of needed medical and diagnostic procedures.
• Greets and assists patients as soon as they arrive at the clinic.
• Answers telephone calls, emails, and responds to inquiries.
• Schedules patients according to doctors and clinic services and refers patients to other TMC Clinics as needed.
• Secures Letter of Authorization, approval, endorsement for patient availment.
• Assists cashier in issuing receipts and invoices.
• Collects and encodes patient data needed to facilitate clinic transactions.
• Ensures, monitors, and applies appropriate discounts to HMOs and other stakeholders.
• Serves as an ambassador for partner HMOs and stakeholders.
• Manages proper storage of medical records.
• Ensures accurate release of medical & diagnostic records.
• Adheres to the Data Privacy Act in terms of confidentiality of patient records.
• Monitors and orders forms for HMOs and companies.
• Prepares and generates reports accordingly.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Education

4-year degree

Job description

The Medical City Clinic Waltermart Bicutan is searching for a Administrative Associate (Project-Based) to join the team and help lead the organization to the next level. This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

This role reports directly to the Clinic Manager of TMC Clinic Waltermart Bicutan.

What’s The Role All About?

Job responsibilities include, but are not limited to:

• Ensures patients' safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedule patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions.
• Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders
• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly

Who Are We Looking For?

An effective Administrative Associate must possess the following skills:

• Proficient Communication Skills (Verbal and Written)
• Customer Service Skills
• Interpersonal Skills
• Organizational Skills

Ideally, a candidate must be at least a graduate of any 4-year Course, preferably with at least 6 months of related work experience. Fresh graduates are welcome to apply.