Unit Clerk

The Medical City; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

The Medical City Ortigas is seeking a Unit Clerk who is passionate about delivering excellent customer service and supporting a positive patient experience. You will manage patient appointment scheduling, coordinate daily clinic activities, and assist in the timely release of diagnostic results and corresponding documentation.

The role requires strong communication, 4–6 months experience in office administration or healthcare support, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree in Office Administration, Management or related field.
• 4–6 months of experience in office administration, customer service or healthcare support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and basic office systems.

Responsibilities

• Manage patient appointment scheduling and coordinate daily clinic activities.
• Respond to patient inquiries via phone, email, and walk-ins.
• Facilitate timely and accurate release of diagnostic results via email and in person.
• Maintain and organize patient records, reports, and departmental documentation.
• Provide administrative and clerical support to ensure departmental operations.
• Ensure compliance with organizational policies and service standards.
• Assist in data collection, report preparation, and operational monitoring.

Skills

Patient relations

Communication

Appointment scheduling

Administrative support

Records management

Data reporting

Time management

Detail-oriented

Stakeholder coordination

Quality service

Education

Bachelor’s Degree in Office Administration/Management

Tools

Microsoft Office

Office systems

Job description

The Medical City Ortigas is looking for a Unit Clerk who is passionate about delivering excellent customer service and creating a positive patient experience. Join our team and play a vital role in ensuring smooth patient transactions, efficient appointment scheduling, timely release of diagnostic results, and seamless coordination of administrative services that support quality healthcare delivery.

Qualifications:

• Bachelor’s Degree in Office Administration, Management, or any related field

• At least 4 to 6 months of experience in office administration, customer service, healthcare support, or a related role

• Strong communication and interpersonal skills

• Proficient in Microsoft Office applications and basic office systems

Key Responsibilities:

• Manage patient appointment scheduling and coordinate daily clinic activities.

• Respond to patient inquiries through phone calls, email correspondence, and walk-in interactions.

• Facilitate the timely and accurate release of diagnostic results via email and in person.

• Maintain and organize patient records, reports, and departmental documentation.

• Provide administrative and clerical support to ensure efficient departmental operations.

• Ensure compliance with organizational policies, procedures, and service standards.

• Assist in data collection, report preparation, and operational monitoring.

Skills and Competencies:

• Patient Relations and Customer Service

• Appointment Scheduling and Coordination

• Administrative and Clerical Support

• Document and Records Management

• Data Collection and Reporting

• Oral and Written Communication

• Time Management and Organization

• Problem-Solving and Attention to Detail

• Internal Stakeholder Coordination

• Operational Compliance and Quality Service Delivery