Patient Experience Admin Associate - Project-Based

The Medical City; Lipa; On-site; PHP 201,000 - 312,000; Full time

Job summary

The Medical City Clinic SM South Tower is seeking an Administrative Associate (Project-Based) to be the first point of contact for patients, ensuring smooth service flow and accurate patient data handling. You will assist with inquiries, verify billing information, and support medical and diagnostic services to deliver quality patient experiences.

You will report to the Clinic Manager and collaborate with HMOs and stakeholders, managing records, reports, and clinic transactions while upholding

Qualifications

• Proficient communication skills (verbal and written).
• Customer service and interpersonal skills.
• Strong organizational abilities.
• Graduate of any 4-year course; fresh graduates welcome.

Responsibilities

• Ensures patients' safety and comfort.
• Assists in medical and diagnostic procedures as needed.
• Greets and assists patients upon arrival at the clinic.
• Answers telephone calls, emails, and inquiries.

Skills

Proficient communication

Customer service

Interpersonal skills

Organizational skills

Education

4-year degree or equivalent

Job description

The Medical City Clinic SM South Tower is seeking an Administrative Associate (Project-Based) to be the first point of contact for patients, ensuring smooth service flow and accurate patient data handling. You will assist with inquiries, verify billing information, and support medical and diagnostic services to deliver quality patient experiences.

You will report to the Clinic Manager and collaborate with HMOs and stakeholders, managing records, reports, and clinic transactions while upholding