Patient Relations Associate - TMC Clinic (SM Marikina)

The Medical City; Marikina; On-site; PHP 201,000 - 312,000; Full time

Job summary

The Medical City is seeking an entry-level professional to support customer service, front desk, and administrative tasks in a hospital setting in Metro Manila, Marikina. The role involves handling inquiries, administering basic processes, and ensuring quality in service delivery.

Ideal candidates have a Bachelor’s degree in Marketing or related field and 7–12 months of experience with straightforward procedures. Experience in customer service or front desk is preferred.

Qualifications

• Bachelor's Degree or Equivalent in Marketing or related field.
• 7 to 12 months of experience with straightforward procedures or systems.
• Preferably with experience in Customer Service/Front Desk.

Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries.
• Carry out operational tasks by following established processes and adjust settings to meet performance standards.
• Provide basic product/service information and respond to basic questions about the product/service.
• Respond to basic customer issues, such as returns, and elevate issues appropriately.
• Answer telephone and assist callers or those emailing or mailing with basic requests for information.

Skills

Customer service

Front desk

Communication

Data entry

Quality assurance

Administration

Education

Bachelor's Degree in Marketing or related

Job description

• Carry out standard customer service activities and handle simple customer inquiries.

Operations Management

• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.

Product/Service Information

• Provide basic product/service information and respond to basic customer questions about the product/service.

Resolving Customer Issues

• Respond to basic customer issues, such as returns, and elevate issues appropriately.

Handling Inquiries and Correspondence

• Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.

Internal Communications

• Create positive experiences for clients by interacting courteously with them.

Quality Assurance

• Perform relatively simple quality sampling and inspection of products or processes (or both).

Administration

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operating Machine or Equipment

• Operate various equipment and machines, adjusting one or more variables to achieve efficiency.

QUALIFICATIONS:

• Bachelor's Degree or Equivalent Level in Marketing or any related course
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
• Preferably with experience in Customer Service/Front Desk