Medical Concierge Associate

Makati Life Nurture Medical Center Inc.; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Makati Life Nurture Medical Center Inc. is seeking a friendly Patient Services Coordinator to greet patients, coordinate appointments, and guide them through the medical journey with empathy.

You will handle paperwork, verify insurance, assist billing, and maintain confidential records with privacy standards. This on-site role in Makati requires strong communication and organizational skills and weekend/evening flexibility as needed.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organization and multitasking skills with keen attention to detail.
• Empathetic and compassionate approach when interacting with patients.
• Familiarity with electronic medical records (EMR) systems.
• Knowledge of medical terminology and healthcare processes.
• Experience with insurance billing processes is advantageous.

Responsibilities

• Greet patients in a friendly and professional manner.
• Provide personalized assistance to patients and address inquiries promptly.
• Schedule and coordinate appointments, surgeries, diagnostics, and consultations.
• Assist patients with registration, insurance claims, and consent forms.
• Verify patient information, insurance coverage, and medical records for accuracy and compliance.
• Collaborate with medical staff to facilitate seamless patient care.
• Maintain confidentiality and adhere to privacy guidelines.
• Arrange transportation and accommodations for out-of-town patients as needed.
• Prepare and maintain comprehensive patient records and follow-up appointments.
• Coordinate communication between patients and healthcare providers.
• Assist with medical billing and insurance claims with the billing department.

Skills

Communication skills

Interpersonal skills

Organizational skills

Empathy

EMR systems

Medical terminology

Tools

EMR software

Job description

Responsible for providing exceptional customer service and support to patients, ensuring a seamless and comfortable experience throughout their medical journey. Serve as a liaison between patients, medical staff, and healthcare facilities, coordinating appointments, assisting with administrative tasks, and addressing patient inquiries. Possess excellent communication and organizational skills, is compassionate and empathetic, and has a strong understanding of medical terminology and healthcare procedures.

Tasks and Responsibilities

• Greet patients in a friendly and professional manner, ensuring a positive first impression and creating a welcoming environment.

• Provide personalized assistance to patients, addressing their inquiries and concerns promptly and courteously.

• Schedule and coordinate appointments, surgeries, diagnostic tests, and consultations for patients, ensuring efficient utilization of medical resources.

• Assist patients in completing necessary paperwork, including registration forms, insurance claims, and consent forms.

• Verify patient information, insurance coverage, and medical records to ensure accuracy and compliance.

• Collaborate with medical staff and healthcare providers to facilitate seamless patient care and ensure all necessary arrangements are in place.

• Maintain confidentiality of patient information and adhere to HIPAA guidelines and regulations.

• Arrange transportation and accommodation for patients requiring out-of-town medical services, coordinating with external service providers as needed.

• Prepare and maintain comprehensive patient records, including medical history, treatment plans, and follow-up appointments.

• Coordinate and facilitate communication between patients and healthcare providers, ensuring clear and effective information exchange.

• Assist with the coordination of medical billing and insurance claims, working closely with the billing department to ensure accuracy and timely reimbursement.

• Stay updated on medical procedures, treatments, and healthcare regulations to provide accurate information and guidance to patients.

QUALIFICATIONS:

• Must be willing to work in Makati City.

• Proven experience in a customer service role, preferably in a healthcare setting

• Strong knowledge of medical terminology, procedures, and healthcare systems

• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with patients

• Exceptional organizational and multitasking abilities, with keen attention to detail

• Empathetic and compassionate approach when dealing with patients' concerns and needs

• Proficient computer skills and experience working with electronic medical records (EMR) systems

• Familiarity with insurance billing processes and medical coding is advantageous

• Ability to maintain professionalism and composure in high-pressure situations

• Flexibility to work shifts, including evenings, weekends, and holidays, as required