Accounts Receivable Specialist | Global Med-Tech Company Account

TDCX Philippines; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration

Performance incentives

Medical insurance

Social security coverage

Flexible working arrangements

World-class workspaces

Job summary

TDCX Philippines is hiring for a collections-focused role located in Ortigas Center, Pasig. You will join a global team delivering outstanding service to partner brands by monitoring accounts, contacting clients, and negotiating resolutions to ensure timely payments.

The role requires at least 1 year in BPO collections, strong English communication, and multichannel experience. We welcome High School graduates and offer rotating shifts.

Qualifications

• High School graduate required.
• At least 1 year of collections experience in a BPO setup handling a voice campaign.
• Accounts receivable experience is preferred.

Responsibilities

• Monitor accounts to identify outstanding balances or unresolved items.
• Review historical records to understand account activity and issues.
• Communicate with clients or stakeholders regarding open or overdue matters.
• Take appropriate actions to encourage timely resolution or payment.
• Process transactions, adjustments, refunds, or corrections as needed.
• Address billing, account, and credit-related inquiries or concerns.
• Demonstrate empathy and professionalism when handling client challenges.
• Negotiate and agree on suitable resolution or payment arrangements.
• Maintain accurate records of account status and follow-up activities.
• Prepare reports on account activity, performance, and outstanding items.
• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards

Skills

Collections experience

English communication

Multichannel experience

Rotating shifts

Education

High School Diploma

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• You will help us deliver excellent service to our partner brands by performing these tasks:

• Monitor accounts to identify outstanding balances or unresolved items

• Review historical records to understand account activity and issues

• Communicate with clients or stakeholders regarding open or overdue matters

• Take appropriate actions to encourage timely resolution or payment

• Process transactions, adjustments, refunds, or corrections as needed

• Address billing, account, and credit-related inquiries or concerns

• Demonstrate empathy and professionalism when handling client challenges

• Negotiate and agree on suitable resolution or payment arrangements

• Maintain accurate records of account status and follow-up activities

• Prepare reports on account activity, performance, and outstanding items

• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards
  

Who are we looking for?

• High School Graduate

• Must have at least 1 year collections experience in a BPO set up handling a voice campaign

• Accounts receivable experience is preferred

• Strong verbal and written English communication skills

• Preferably with omnichannel experience (voice/email/chat)

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City