Accounts Receivable Specialist — Flexible & Growth‑Oriented

TDCX Philippines; Pasig; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Performance incentives

Medical insurance

Social security coverage

Flexible working arrangements

World-class workspaces

Descripción de la vacante

TDCX Philippines is hiring for a collections-focused role located in Ortigas Center, Pasig. You will join a global team delivering outstanding service to partner brands by monitoring accounts, contacting clients, and negotiating resolutions to ensure timely payments.

The role requires at least 1 year in BPO collections, strong English communication, and multichannel experience. We welcome High School graduates and offer rotating shifts.

Formación

• High School graduate required.
• At least 1 year of collections experience in a BPO setup handling a voice campaign.
• Accounts receivable experience is preferred.

Responsabilidades

• Monitor accounts to identify outstanding balances or unresolved items.
• Review historical records to understand account activity and issues.
• Communicate with clients or stakeholders regarding open or overdue matters.
• Take appropriate actions to encourage timely resolution or payment.
• Process transactions, adjustments, refunds, or corrections as needed.
• Address billing, account, and credit-related inquiries or concerns.
• Demonstrate empathy and professionalism when handling client challenges.
• Negotiate and agree on suitable resolution or payment arrangements.
• Maintain accurate records of account status and follow-up activities.
• Prepare reports on account activity, performance, and outstanding items.
• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards

Conocimientos

Collections experience

English communication

Multichannel experience

Rotating shifts

Educación

High School Diploma

Descripción del empleo

TDCX Philippines is hiring for a collections-focused role located in Ortigas Center, Pasig. You will join a global team delivering outstanding service to partner brands by monitoring accounts, contacting clients, and negotiating resolutions to ensure timely payments.

The role requires at least 1 year in BPO collections, strong English communication, and multichannel experience. We welcome High School graduates and offer rotating shifts.