Collections Concierge | Global Med-Tech Company Account

TDCX Philippines; Pasig; Presencial; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Medical insurance coverage

Social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Descripción de la vacante

TDCX Philippines in Pasig City is seeking a Collections Agent to help manage outstanding balances and collaborate with partner brands. You will monitor accounts, communicate with clients, and drive timely resolutions across voice and omnichannel channels.

Ideal candidates have at least 1 year of collections experience in a BPO setting, strong English communication, and flexibility for rotating shifts in Ortigas Center.

Formación

• At least 1 year collections experience in a BPO handling a voice campaign.
• Strong verbal and written English communication skills.
• Preferably with omnichannel experience (voice/email/chat).
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsabilidades

• Monitor accounts to identify outstanding balances or unresolved items.
• Review historical records to understand account activity and issues.
• Communicate with clients or stakeholders regarding open or overdue matters.
• Take appropriate actions to encourage timely resolution or payment.
• Process transactions, adjustments, refunds, or corrections as needed.
• Address billing, account, and credit-related inquiries or concerns.
• Demonstrate empathy and professionalism when handling client challenges.
• Negotiate and agree on suitable resolution or payment arrangements.
• Maintain accurate records of account status and follow-up activities.
• Prepare reports on account activity, performance, and outstanding items.
• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards.

Conocimientos

Collections experience

English communication

Omnichannel experience

Verbal/written communication

Educación

High School Graduate

Descripción del empleo

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• You will help us deliver excellent service to our partner brands by performing these tasks:
• Monitor accounts to identify outstanding balances or unresolved items
• Review historical records to understand account activity and issues
• Communicate with clients or stakeholders regarding open or overdue matters
• Take appropriate actions to encourage timely resolution or payment
• Process transactions, adjustments, refunds, or corrections as needed
• Address billing, account, and credit-related inquiries or concerns
• Demonstrate empathy and professionalism when handling client challenges
• Negotiate and agree on suitable resolution or payment arrangements
• Maintain accurate records of account status and follow-up activities
• Prepare reports on account activity, performance, and outstanding items
• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards

Who are we looking for?

• High School Graduate
• Must have at least 1 year collections experience in a BPO set up handling a voice campaign
• Strong verbal and written English communication skills
• Preferably with omnichannel experience (voice/email/chat)
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.