Global Med-Tech Collections Specialist

TDCX Philippines; Pasig; Presencial; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Medical insurance coverage

Social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Descripción de la vacante

TDCX Philippines in Pasig City is seeking a Collections Agent to help manage outstanding balances and collaborate with partner brands. You will monitor accounts, communicate with clients, and drive timely resolutions across voice and omnichannel channels.

Ideal candidates have at least 1 year of collections experience in a BPO setting, strong English communication, and flexibility for rotating shifts in Ortigas Center.

Formación

• At least 1 year collections experience in a BPO handling a voice campaign.
• Strong verbal and written English communication skills.
• Preferably with omnichannel experience (voice/email/chat).
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsabilidades

• Monitor accounts to identify outstanding balances or unresolved items.
• Review historical records to understand account activity and issues.
• Communicate with clients or stakeholders regarding open or overdue matters.
• Take appropriate actions to encourage timely resolution or payment.
• Process transactions, adjustments, refunds, or corrections as needed.
• Address billing, account, and credit-related inquiries or concerns.
• Demonstrate empathy and professionalism when handling client challenges.
• Negotiate and agree on suitable resolution or payment arrangements.
• Maintain accurate records of account status and follow-up activities.
• Prepare reports on account activity, performance, and outstanding items.
• Collaborate with partners and internal teams to ensure timely resolution and closure in line with service standards.

Conocimientos

Collections experience

English communication

Omnichannel experience

Verbal/written communication

Educación

High School Graduate

Descripción del empleo

TDCX Philippines in Pasig City is seeking a Collections Agent to help manage outstanding balances and collaborate with partner brands. You will monitor accounts, communicate with clients, and drive timely resolutions across voice and omnichannel channels.

Ideal candidates have at least 1 year of collections experience in a BPO setting, strong English communication, and flexibility for rotating shifts in Ortigas Center.