Collections Specialist

Acxelsus; Pasig; Híbrido; PHP 450.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive salary

Health & group life Insurance

Fixed weekends off; Dayshift schedule

Paid time off and birthday leave

Learning & development

Employee recognition

Work-life balance

Diverse and positive work environment

Descripción de la vacante

Acxelsus in Ortigas Center, Pasig seeks an experienced Accounts Receivable/Collections specialist to manage overdue accounts and improve cash flow. You will handle direct phone and email contact with customers, reconcile ledgers, and contribute to credit risk monitoring.

You'll work closely with the finance team on pre-due-date collections, month-end reporting, and adherence to company credit policies. Strong English communication and negotiation skills are essential for success.

Formación

• Strong negotiation and problem‑solving skills to identify payment issues and agree on realistic payment solutions.
• Excellent verbal and written English for professional communication with customers and internal teams.
• Bachelor's degree in relevant field and familiarity with AR/payments processes.

Responsabilidades

• Overdue Account Follow-Up: contact customers by phone/email to secure payment commitments and reduce debt.
• Internal Dispute Resolution: coordinate with internal managers to resolve invoice disputes promptly.
• Clear Account Communication: explain payment terms and balances across channels.
• Ledger Reconciliation: offset credit notes against invoices and allocate unapplied payments.
• Credit Limit Monitoring: monitor balances and flag high-risk accounts; perform risk assessments.
• Doubtful Debt Provision: calculate provisions per policy.
• Month-End Credit Insurance Reporting: prepare required reports for insurers.
• Continuous Improvement: follow collections process and identify ways to improve.

Conocimientos

Negotiation

Problem-solving

Communication

Active listening

Organization

Educación

Bachelor's degree in Accountancy, Finance, Business Administration, or a related field

Herramientas

Excel

Creditor Watch

Microsoft Dynamics Business Central

Descripción del empleo

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

This role is responsible for managing overdue accounts and growing transaction volumes. The role focuses on direct phone and email contact with customers on aged accounts receivable to understand reasons for non-payment, secure payment commitments, and reduce outstanding debt.

Working closely with the finance team on routine pre-due-date collections, the role focuses on overdue account management, customer ledger reconciliation, credit risk monitoring, Doubtful Debt Provision calculations, and month-end Credit Insurance reporting.

Key Responsibilities

• Overdue Account Follow-Up: Confidently contact customers with overdue accounts by phone and email to understand reasons for non-payment and secure payment commitments that reduce outstanding debt.
• Internal Dispute Resolution: Communicate with and follow up internal managers to ensure invoice disputes or contract requirements are addressed in a timely manner.
• Clear Account Communication: Clearly explain payment terms, outstanding balances, and dispute resolutions across both phone and email channels.
• Ledger Reconciliation: Reconcile customer ledgers, including accurately offsetting credit notes against invoices and allocating unapplied payments.
• Credit Limit Monitoring: Actively monitor customer balances so agreed credit limits are never breached; run risk assessments, review credit files, and flag high-risk accounts.
• Doubtful Debt Provision: Calculate doubtful debt provision requirements based on company policy.
• Month-End Credit Insurance Reporting: Prepare month-end reporting on overdue accounts as required by the credit insurance provider.
• Continuous Improvement: Reliably follow the established collections process and rhythm, prioritize where required, and identify and suggest improved ways of working.

Qualification

• Language: Strong spoken English with clear pronunciation, professional phrasing, and the ability to easily build rapport over the phone; strong written English for email correspondence.
• Experience: At least 3 years of proven experience in collections and accounts receivable supporting offshore clients
• Functional Skill: Strong negotiation and problem‑solving skills to identify payment issues and agree on realistic payment solutions; commercially aware of the impact of overdue accounts on cash flow and bad‑debt risk.
• Technical Skills: Intermediate Microsoft Excel is essential (pivot tables, filters, formatting, and basic formulas). Experience with Creditor Watch or Microsoft Dynamics Business Central is an advantage.
• Soft Skills: Assertive yet diplomatic in pursuing payments and handling customer pushback. Strong active listener; proactive and organized in managing priorities, following established processes, and suggesting improvements.
• Education: Bachelor's degree in Accountancy, Finance, Business Administration, or a related field is preferred.

Employment Details

• Work Set-up: Hybrid (3 days Onsite & 2 Days WFH Weekly)
• Office Location: Ortigas Center, Pasig City
• Employment Type: Full-Time

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage? Join our team today!