Billing and Collection Specialist

Risewave Consulting Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

HMO

Job summary

Risewave Consulting Inc. is looking for an Accounts Receivable Collections Specialist in Pasig, Philippines. This role requires managing OTC transactions, invoicing, and credit management in a hybrid setting. Candidates should have a Bachelor’s degree and 2–4 years of relevant experience, particularly in a BPO environment. Strong skills in finance, customer management, and problem-solving are essential, along with experience in collections and dispute management. Benefits include performance bonuses and health insurance.

Qualifications

• 2–4 years of work experience required, including 2 years in Accounts Receivable.
• Strong understanding of finance concepts and principles.
• Ability to work independently in a dynamic environment.

Responsibilities

• Handle OTC transactional tasks related to customer data and credit management.
• Independently collect past-due invoices via phone, email, or portal.
• Reconcile accounts and resolve customer disputes with internal departments.

Skills

Accounts Receivable processes

B2B Collections

Dispute Management

Customer Master Data Management

Communication Skills

Analytical Skills

Negotiation Skills

Education

Bachelor’s Degree in relevant field

Tools

SAP

Oracle

Salesforce

Job description

Hybrid - Pasig 1-3 Yrs Exp Bachelor Full-time

Benefits

• Employee Recognition and Rewards
• Performance Bonus
• Government Mandated Benefits
• Insurance Health & Wellness
• Health Insurance
• HMO

Your Role and Responsibilities

As an Order-to-Cash (Accounts Receivable) Collections Specialist, you are responsible for handling OTC transactional tasks in the areas of customer master data and credit management, billing and invoicing, document validation, order processing, cash application, cash collection, and dispute management. These tasks must be performed according to agreed procedures, process maps, desktop procedures, and other client guidelines.

You are also expected to establish and/or maintain strong relationships with client personnel, ensure that daily activities are completed in line with timelines, procedures, and business goals agreed with the Team Leader, and deliver services that meet SLA and OLA requirements within your scope of responsibility.

Roles and Responsibilities

• Respond to external and internal customer requests via phone and email in a fast-paced, highly complex environment
• Independently collect past-due invoices by contacting customers via phone, email, or portal
• Reconcile complex accounts and support timely resolution of customer disputes by collaborating with internal departments (e.g., invoicing, billing, cash application)
• Apply organizational, technical, and communication skills to prioritize and resolve customer issues and facilitate payment
• Perform daily and/or month-end account reconciliations (e.g., spreadsheets such as daily cash logs)
• Review and prepare customer refunds for duplicate payments, overpayments, or payments made to the incorrect company
• Prepare weekly aging reports and prioritize accounts based on overdue status
• Conduct account reviews for credit releases

Required Education

• Bachelor’s Degree

Required Technical and Professional Expertise

• Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees with 2–4 years of work experience, including:
• At least 2 years in Accounts Receivable processes
• At least 2 years of experience in a BPO setting
• Strong understanding of general finance concepts and principles
• Advanced knowledge of:
• Customer Master Data Management
• Order and Credit Management
• Billing and Invoicing
• Collections and DisputesDeductions and Cash Application
• Hands‑on experience with accounting software such as SAP, Oracle, Salesforce, or other large‑scale ERP systems (preferred)
• Proven experience in monitoring customer account statuses related to cash application, master data setup and maintenance, billing, or order management
• Team player with experience collaborating in team meetings to gather and share information
• Ability to work independently in a fast‑paced, dynamic environment while maintaining accuracy, managing multiple priorities, and meeting tight deadlines
• Demonstrated ability to meet performance metrics for accuracy and timeliness
• Strong problem‑solving and analytical skills; results‑oriented with excellent follow‑up, negotiation, troubleshooting, and relationship‑building skills
• Excellent written, oral, and interpersonal communication skills; advanced proficiency in MS Excel
• At least 2 years of experience in hardcore collections, preferably business‑to‑business (B2B)
• At least 2 years of experience in voice‑based collections support
• At least 2 years of experience in dispute management
• Strong exposure to end‑to‑end Accounts Receivable processes, including claims processing, credit/debit memos, recalls, billing deductions, and freight liability for lost and/or damaged goods

Keywords: Accounts Receivable Financial Management Billing Spanish Bilingual Collections