Accounts Receivable & Client Services Specialist

Foundever®; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Foundever® is seeking a Customer Service representative in the Philippines to handle inbound calls, educate clients on resolution pathways, and route inquiries to the correct teams. You will build product knowledge for Paychex offerings and ensure compliance with regulations while delivering quality service.

The role emphasizes accuracy, adherence to policies, and timely communication with internal partners and clients, with opportunities to advance in a BPO environment.

Qualifications

• At least 1 year of Financial Services experience (Accounts Receivable preferred).
• Experience in Customer Service in a BPO environment is preferred.
• Experience in Payroll and Accounting is preferred.

Responsibilities

• Handle inbound calls and transfer to the correct Paychex phone number.
• Provide quality customer service to internal/external customers by educating clients on resolution pathways.
• Develop knowledge of Paychex products (Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance) to inform resolution decisions.
• Research and route inbound calls from internal partners and clients to the appropriate team.
• Maintain daily call requirements based on KPI expectations.
• Adhere to department policies/procedures to ensure daily compliance.
• Evaluate client status and verify contact information to mitigate risk and ensure proper communications.
• Ensure compliance with the Fair Debt Collections Practices Act, NACHA and other regulatory standards.

Skills

Accounts Receivable

Customer Service

Payroll

Accounting

BPO Experience

Job description

Foundever® is seeking a Customer Service representative in the Philippines to handle inbound calls, educate clients on resolution pathways, and route inquiries to the correct teams. You will build product knowledge for Paychex offerings and ensure compliance with regulations while delivering quality service.

The role emphasizes accuracy, adherence to policies, and timely communication with internal partners and clients, with opportunities to advance in a BPO environment.