Entry-Level AR Specialist — Onsite Night Shift (FinServ)

Foundever®; Pasig; On-site; PHP 246,000 - 335,000; Full time

Job summary

Foundever® is seeking an Accounts Receivable Specialist to join our Ayala 30th onsite team in Manila during night shifts. You will handle inbound calls, educate clients on resolution pathways, and ensure timely processing of receivables while maintaining compliance.

The role requires at least 1 year in financial services, preferably in accounts receivable, with strong customer service skills from a BPO environment; payroll and accounting experience is a plus.

Qualifications

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Responsibilities

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Skills

Accounts Receivable

Customer Service

Payroll

Job description

Foundever® is seeking an Accounts Receivable Specialist to join our Ayala 30th onsite team in Manila during night shifts. You will handle inbound calls, educate clients on resolution pathways, and ensure timely processing of receivables while maintaining compliance.

The role requires at least 1 year in financial services, preferably in accounts receivable, with strong customer service skills from a BPO environment; payroll and accounting experience is a plus.