Account Team Lead – KPI Coach & Operations Leader

MicroSourcing International; Philippines; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International in Pasay City is seeking a Team Leader | Account Manager to oversee offshore staff performance and client KPIs on-site with shifting hours. You will coach, monitor, and report on team progress while coordinating with clients and internal stakeholders.

The ideal candidate has strong English and communication skills, and at least 1 year in a leadership role; readiness to work onsite in a fast-paced environment with diverse teams.

Qualifications

• Strong English and communication skills (written and verbal).
• 1+ year of experience in a leadership role.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor team performance and coaching sessions.
• Provide day-to-day operational support and resolve issues.
• Report to Operations Manager and Head of Operations.

Skills

Leadership

Strong English

Communication skills

Job description

MicroSourcing International in Pasay City is seeking a Team Leader | Account Manager to oversee offshore staff performance and client KPIs on-site with shifting hours. You will coach, monitor, and report on team progress while coordinating with clients and internal stakeholders.

The ideal candidate has strong English and communication skills, and at least 1 year in a leadership role; readiness to work onsite in a fast-paced environment with diverse teams.