People & Partnerships Account Leader

MicroSourcing International; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing seeks a People and Partnership Account Manager to oversee client operations and ensure quality delivery of services. The role focuses on coordinating offshore teams, implementing KPIs, and driving growth for client operations in a hybrid Manila setting.

Ideal candidate has at least 1 year in team leadership, excellent English communication, and strong MS Office skills, with the ability to adapt to shifting schedules and demanding deadlines.

Qualifications

• Bachelor's degree required or equivalent
• At least 1 year of team leadership/ supervision experience
• Excellent verbal and written communication in English
• Strong computer proficiency with MS Office suite
• Ability to work under pressure and meet deadlines

Responsibilities

• Coordinate with the client on offshore team status and performance
• Implement and monitor KPIs set by the client or MS
• Provide day-to-day operational support and address staff queries
• Review attendance, schedules, and policies; assist in staffing needs
• Prepare reports and communicate updates to client and internal teams
• Act as main point of contact for client across Microsourcing departments

Skills

Team leadership

Verbal communication

Written communication

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

MicroSourcing seeks a People and Partnership Account Manager to oversee client operations and ensure quality delivery of services. The role focuses on coordinating offshore teams, implementing KPIs, and driving growth for client operations in a hybrid Manila setting.

Ideal candidate has at least 1 year in team leadership, excellent English communication, and strong MS Office skills, with the ability to adapt to shifting schedules and demanding deadlines.