Client Service Leader: Growth, Flex & Benefits

MicroSourcing International; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Client Service Leader to oversee the offshore team from MOA, Pasay City. This onsite, shifting role requires coordinating with clients, implementing KPIs, monitoring performance, and providing day-to-day operational support.

You will coach staff, handle issues, manage attendance, and report to the Operations Manager. Strong English communication and at least one year in a leadership role are required.

Qualifications

• 1+ year of leadership experience.
• Strong English communication skills.

Responsibilities

• Coordinate with the client regarding the offshore team's status.
• Implement and monitor KPIs.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track daily attendance.
• Prepare and maintain statistical reports used in management decision-making.

Skills

Leadership

Strong English

Job description

MicroSourcing is seeking a Client Service Leader to oversee the offshore team from MOA, Pasay City. This onsite, shifting role requires coordinating with clients, implementing KPIs, monitoring performance, and providing day-to-day operational support.

You will coach staff, handle issues, manage attendance, and report to the Operations Manager. Strong English communication and at least one year in a leadership role are required.