Account Lead & Team Coach (Offshore Ops)

MicroSourcing International; Manila; On-site; PHP 350,000 - 700,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Team Leader | Account Manager for onsite work at MOA, Pasay City. You will coordinate with clients on the offshore team, monitor KPIs, and coach staff to maintain performance standards.

Ideal candidates have 1+ year of leadership experience and strong English communication skills. The role offers competitive rewards, healthcare coverage from day one, and opportunities for career growth in a collaborative environment.

Qualifications

• Strong English and communication skills both written and verbal.
• 1+ Year of experience in a leadership role.

Responsibilities

• Coordinate with the client on the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track daily attendance.
• Disseminate information to employees about updates on policies and events.
• Prepare and maintain attendance reports and other management reports.

Skills

Leadership

Strong English communication

Job description

MicroSourcing is seeking a Team Leader | Account Manager for onsite work at MOA, Pasay City. You will coordinate with clients on the offshore team, monitor KPIs, and coach staff to maintain performance standards.

Ideal candidates have 1+ year of leadership experience and strong English communication skills. The role offers competitive rewards, healthcare coverage from day one, and opportunities for career growth in a collaborative environment.