Onsite Team Lead, Cebu - KPI & Coaching Champion

MicroSourcing International; Philippinen; Vor Ort; PHP 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Zusammenfassung

MicroSourcing in Cebu, IT Tower, is seeking a Team Leader to coordinate with the client and manage an offshore team onsite. You will monitor KPIs, oversee performance, coach staff, and ensure attendance and policy adherence while reporting to the Operations Manager.

Ideal candidates will have strong English, 2+ years in a leadership role, and direct client-facing experience in a dynamic, collaborative environment. This is an onsite role with shifting work hours.

Qualifikationen

• 2+ years of experience in a leadership role.
• Direct client-facing experience.
• Strong English and communication skills, both written and verbal.

Aufgaben

• Coordinate with the client regarding the status of the offshore team.
• Monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Coaching and issuing corrective actions.
• Track daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information on policies and events.
• Create schedules for outsourced staff in coordination with the client.
• Prepare and maintain management reports and attendance/trends.

Kenntnisse

Leadership

Strong English

Jobbeschreibung

MicroSourcing in Cebu, IT Tower, is seeking a Team Leader to coordinate with the client and manage an offshore team onsite. You will monitor KPIs, oversee performance, coach staff, and ensure attendance and policy adherence while reporting to the Operations Manager.

Ideal candidates will have strong English, 2+ years in a leadership role, and direct client-facing experience in a dynamic, collaborative environment. This is an onsite role with shifting work hours.