Account Manager I

AVL Systems, Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

AVL Systems, Inc. in the Philippines is seeking a results-driven Sales and Customer Service Associate to strengthen client relationships and grow accounts.

You will handle inquiries, process orders, and provide product information, aiming to exceed targets. Responsibilities include lead generation, order management, and proactive customer engagement while maintaining accurate records and delivering timely, professional service across channels.

Qualifications

• Proven experience in sales, customer service, or a related role.
• Experience handling clients in Education, Financial, Enterprise, and Government sectors is highly preferred
• 1 year of experience in sales or business development and account management
• Work experience in AV/ IT system integration is an advantage
• Strong interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Results-driven with a proven track record of meeting or exceeding targets

Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Respond promptly to customer inquiries via phone, email, and other channels.
• Identify customer needs and recommend suitable products or services.
• Handle customer concerns with professionalism, offering timely and effective solutions.
• Process orders, returns, exchanges, and account updates accurately.
• Generate and follow up on sales leads to drive business growth.
• Meet or exceed individual and team sales targets and performance metrics.
• Maintain accurate records of customer interactions and transactions.
• Stay up to date on product knowledge, promotions, and company policies.
• Proactively engage customers and deliver a high level of service at all times.
• Collaborate with team members to achieve shared goals and improve customer experience.
• Manage inbound and outbound calls efficiently.
• Assist customers with orders, cancellations, refunds, and exchanges.
• Handle complaints and ensure proper resolution within set timelines.
• Provide information on warranties, terms of sale, and product usage.
• Support product recalls and communicate relevant updates to customers.

Skills

Sales experience

Customer service

Interpersonal skills

Time management

Multitasking

Target-driven

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

AV/IT integration

Job description

Key Responsibilities

• Build and maintain strong relationships with new and existing customers
• Respond promptly to customer inquiries via phone, email, and other channels
• Identify customer needs and recommend suitable products or services
• Handle customer concerns with professionalism, offering timely and effective solutions
• Process orders, returns, exchanges, and account updates accurately
• Generate and follow up on sales leads to drive business growth
• Meet or exceed individual and team sales targets and performance metrics
• Maintain accurate records of customer interactions and transactions
• Stay up to date on product knowledge, promotions, and company policies
• Proactively engage customers and deliver a high level of service at all times
• Collaborate with team members to achieve shared goals and improve customer experience
• Manage inbound and outbound calls efficiently
• Assist customers with orders, cancellations, refunds, and exchanges
• Handle complaints and ensure proper resolution within set timelines
• Provide information on warranties, terms of sale, and product usage
• Support product recalls and communicate relevant updates to customers

Qualifications

• Proven experience in sales, customer service, or a related role
• Experience handling clients in Education, Financial, Enterprise, and Government sectors is highly preferred
• 1 year of experience in sales or business development and account management
• Work experience in AV/ IT system integration is an advantage
• Strong interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Results-driven with a proven track record of meeting or exceeding targets

Required Education

• Bachelors degree in Marketing, Business Administration, or any related business course