Account Manager (English & Chinese Bilingual)

PRIME TIGERS TECH INCORPORATED; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

PRIME TIGERS TECH INCORPORATED is seeking an Account Manager fluent in English and Mandarin to manage a portfolio of Chinese-speaking clients onsite in the Philippines. You will own onboarding, day-to-day communication, delivery coordination, renewals, and growth.

You will support Sales and Operations, coordinate with internal teams, and translate client needs into clear internal instructions in Chinese. Strong CRM and MS Office skills are required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, International Business, Communications, or related field.
• 2 to 5 years of experience in account management or similar client-facing roles.
• Fluency in Mandarin Chinese and strong English communication skills.
• Proven ability to manage multiple accounts and deadlines in a fast-paced environment.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM systems, Microsoft Office (Excel, PowerPoint), and collaboration tools such as MS Teams or Google Workspace.

Responsibilities

• Serve as the primary contact for Chinese-speaking clients and build long-term relationships.
• Develop account plans to achieve retention and revenue growth targets.
• Lead onboarding and coordinate project timelines and deliverables.
• Translate client requirements into clear internal instructions and provide progress updates in Chinese.
• Handle client complaints and escalation with relevant departments to resolve issues.
• Prepare quotations, proposals, pricing documents, and service agreements.
• Support contract negotiations, renewals, and changes in service requirements.
• Coordinate invoicing and payments with Finance.
• Maintain accurate client records in the CRM and prepare performance reports.
• Provide client and market insights to management and departments.

Skills

Account management

Mandarin Chinese

English communication

Multitasking

Negotiation skills

Presentation skills

CRM software

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office (Excel, PowerPoint)

MS Teams / Google Workspace

Job description

We are looking for an Account Manager who is fluent in both English and Chinese to serve as the primary point of contact and trusted partner for a portfolio of clients, including Chinese-speaking clients.

The Account Manager will oversee the entire client relationship after the sale, including: (1) onboarding, (2) day-to-day communication, (3) delivery coordination, (4) contract renewals, and (5) account growth. The ideal candidate will also provide support to the company's Sales and Operations teams.

KEY RESPONSIBLITIES

1. Client Relationship Management

• Serve as the primary contact for assigned Chinese-speaking clients and build strong, long-term business relationships.
• Understand client needs, business goals, and expectations while maintaining professional and culturally sensitive communication.
• Conduct regular client meetings, check-ins, and business reviews to maintain satisfaction and engagement.

2. Account Planning and Growth

• Develop and implement account plans to achieve client retention and revenue growth targets.
• Identify upselling, cross-selling, and business expansion opportunities.
• Monitor account performance, manage renewals, and proactively address potential client concerns.

3. Onboarding and Delivery Coordination

• Lead client onboarding, gather requirements, and coordinate project timelines and deliverables.
• Work closely with internal departments to ensure timely and quality service delivery.
• Translate client requirements into clear internal instructions and provide progress updates in Chinese.

4. Issue Resolution and Escalation Management

• Handle client complaints, service concerns, and urgent requests.
• Coordinate with relevant departments to investigate issues and implement appropriate solutions.
• Escalate critical concerns to management and recommend process improvements.

5. Commercial and Contract Support

• Prepare and coordinate quotations, proposals, pricing documents, and service agreements.
• Assist in contract negotiations, renewals, and changes in service requirements.
• Coordinate invoicing, payment follow-ups, and collections with the Finance team.

6. Reporting, Documentation, and Analysis

• Maintain accurate client records, account information, and updates in the CRM system.
• Prepare account performance reports, renewal forecasts, and business review presentations.
• Provide client and market insights to management and relevant departments.

7. Translation, Interpretation, and Cross-Cultural Communication

• Provide Chinese-English translation and interpretation during client meetings, calls, and business correspondence.
• Translate and localize proposals, emails, presentations, and other business documents.
• Guide internal teams on Chinese business etiquette, cultural practices, and communication standards.
• Communicate with clients through platforms such as WeChat, WeCom, and DingTalk, following company policies.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, International Business, Communications, or a related field (or equivalent experience)
• 2 to 5 years of experience in account management, client servicing, sales, customer success, or a similar client-facing role
• Fluency in Mandarin Chinese and strong English communication skills, both written and spoken
• Proven ability to manage multiple accounts and deadlines in a fast-paced environment
• Excellent communication, negotiation, and presentation skills
• Proficiency in CRM systems, Microsoft Office (particularly Excel and PowerPoint), and collaboration tools such as MS Teams or Google Workspace

PREFERRED QUALIFICATIONS

• Experience working with Chinese-speaking clients or markets, including Mainland China, Hong Kong, Taiwan, Singapore, Malaysia, or overseas Chinese communities
• Industry experience in sales, advertising, trading
• Experience with contract negotiation, renewals, and revenue targets
• Additional language skills
• Flexibility to work across different market time zones.
• Willing to work onsite
• Can start immediately

WORK SETUP: Fully onsite

WORK TYPE: Full-time, Permanent

WORK SCHEDULE: Monday to Friday | 9:00AM – 6:00PM (willing to work across different market time zones)