Account Manager

Globalco Labs Ltd.; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading client services firm in the Philippines is seeking an Account Manager to enhance client relationships and oversee account performance. You will serve as the primary liaison for clients, ensuring their needs are met while tracking revenue pipelines. The ideal candidate holds a bachelor's degree and has 2-4 years of experience in account management or related fields. Strong English communication skills and proficiency in CRM systems are essential. Join us to foster client success in a dynamic environment.

Qualifications

• 2-4 years of experience in account management or client services.
• Strong English communication skills, both written and verbal.
• Proficiency in CRM systems and spreadsheet reporting.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Maintain strong client relationships grounded in responsiveness.
• Monitor account performance against contractual objectives.

Skills

English communication

CRM systems

Account management

Negotiation

Data analysis

Education

Bachelor’s degree in Business, Marketing, Management, or related field

Job description

Serve as the primary point of contact for assigned client accounts.

Maintain strong client relationships grounded in responsiveness and clarity.

Monitor account performance against contractual objectives and service metrics.

Identify upsell and cross-sell opportunities based on client needs.

Coordinate with operations, finance, and technical teams to ensure delivery accuracy.

Prepare performance reports, forecasts, and renewal documentation.

Resolve escalations through structured problem analysis.

Track revenue pipelines and ensure CRM data integrity.

Support contract negotiations within approved pricing frameworks.

Qualifications

Bachelor’s degree in Business, Marketing, Management, or related field.

At least 2–4 years of experience in account management, client services, or B2B relationship management.

Demonstrated ability to manage revenue targets or client portfolios.

Strong English communication skills, written and verbal.

Proficiency in CRM systems and spreadsheet-based reporting.

Ability to work a consistent night shift schedule aligned with international clients.

Preferred Attributes

Experience handling international or multi-time-zone accounts.

Exposure to outsourcing, BPO, or technology-enabled services.

Strong commercial awareness and negotiation discipline.

Stable employment record with clear performance accountability.

Comfort working with AI-assisted reporting and analytics tools.

Required Skills:

Performance Data Outsourcing Support Clarity Pipelines Operations Analysis Marketing Management Data Integrity Accountability CRM Metrics Account Management Analytics Communication Skills Negotiation Documentation Finance Business Marketing English Communication Management