Chinese Manager

PRIME TIGERS TECH INCORPORATED; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Onsite work

Immediate start

Full-time

Job summary

PRIME TIGERS TECH INCORPORATED in Metro Manila seeks an Account Manager with fluent Mandarin and English to manage client accounts and drive business outcomes. You will serve as the main liaison between the company and its clients, ensuring requirements are understood and objectives met.

Key duties include maintaining relationships, coordinating with internal teams, onboarding clients, supporting contract renewals, and providing translation during meetings.

Qualifications

• Bachelor's degree in business, marketing, international business, communications, or related field.
• 2-5 years of experience in account management, customer relations, or sales.
• Fluent in Mandarin Chinese and proficient in English.
• Experience handling multiple client accounts and meeting deadlines.
• Strong interpersonal, negotiation, presentation, and problem-solving skills.
• Knowledge of CRM platforms and Microsoft Office tools.

Responsibilities

• Serve as primary contact for assigned clients and maintain strong business relationships.
• Develop strategies to improve client satisfaction, retention, and account growth.
• Handle client onboarding, gather requirements, and coordinate project deliverables.
• Address client inquiries, complaints, and service concerns; escalate when necessary.
• Assist in preparing proposals, quotations, pricing docs, and service agreements.
• Maintain accurate client records and generate account performance reports.
• Provide English–Chinese translation and interpretation during meetings and communications.

Skills

Mandarin Chinese

English

Account management

Client relations

Sales / cross-selling

CRM software

MS Excel

PowerPoint

WeChat / WeCom / DingTalk

Education

Bachelor's degree in Business Administration / related discipline

Tools

CRM platforms

MS Excel

PowerPoint

MS Teams / Google Workspace

Job description

We are seeking a skilled Account Manager with strong English and Mandarin Chinese communication abilities to manage client accounts and maintain productive business relationships. The ideal candidate will act as the main liaison between the company and its clients, ensuring that client requirements are properly addressed and business objectives are met.

This position involves managing post-sales activities, coordinating with internal teams, maintaining client satisfaction, and identifying opportunities to strengthen existing accounts and expand business partnerships.

KEY DUTIES AND RESPONSIBILITIES

1. Client Relationship Management

• Serve as the primary contact for assigned clients and maintain strong business relationships.

• Understand client needs, address concerns, and conduct regular follow-ups and account reviews.

2. Account Growth and Retention

• Develop strategies to improve client satisfaction, retention, and account growth.

• Identify opportunities for upselling, cross-selling, and contract renewals.

3. Client Onboarding and Coordination

• Handle client onboarding, gather requirements, and coordinate project deliverables with internal departments.

• Ensure timely communication of client instructions, progress updates, and service expectations.

4. Client Support and Issue Resolution

• Address client inquiries, complaints, and service concerns.

• Coordinate with relevant teams to resolve issues and elevate critical matters when necessary.

5. Sales and Contract Administration

• Assist in preparing proposals, quotations, pricing documents, and service agreements.

• Coordinate contract renewals, billing, payment follow-ups, and other commercial matters.

6. Reporting and Documentation

• Maintain accurate client records and account updates in the CRM system.

• Prepare account performance reports, renewal forecasts, and client feedback summaries.

7. Translation and Communication

• Provide English-Chinese translation and interpretation during meetings, calls, and business correspondence.

• Communicate with Chinese-speaking clients through platforms such as WeChat, WeCom, and DingTalk.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, International Business, Communications, or a related discipline; equivalent professional experience may also be considered.

• At least 2-5 years of relevant experience in account management, customer relations, client servicing, sales, or other related positions.

• Fluent in Mandarin Chinese and proficient in English, with strong verbal and written communication abilities.

• Demonstrated ability to handle several client accounts, coordinate multiple activities, and meet deadlines.

• Strong interpersonal, negotiation, presentation, and problem-solving skills.

• Knowledge of CRM platforms, Microsoft Office applications (particularly Excel and PowerPoint), and workplace collaboration tools such as MS Teams or Google Workspace.

ADDITIONAL ADVANTAGES

• Previous exposure to Chinese-speaking business environments or clients from Mainland China, Hong Kong, Taiwan, Singapore, Malaysia, and other overseas Chinese communities.

• Familiarity with business development, contract management, client retention, and revenue growth initiatives.

• Knowledge of additional languages.

• Willingness to accommodate meetings and business activities across different international time zones.

• Available to work onsite.

• Can start immediately.

Work Arrangement: Fully Onsite
Employment Type: Full-time, Permanent
Work Schedule: Monday to Friday, 9:00 AM - 6:00 PM
Additional Requirement: Flexibility to accommodate international client schedules when necessary.