Bilingual Account Manager (Mandarin/English) - Onsite

PRIME TIGERS TECH INCORPORATED; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

PRIME TIGERS TECH INCORPORATED is seeking an Account Manager fluent in English and Mandarin to manage a portfolio of Chinese-speaking clients onsite in the Philippines. You will own onboarding, day-to-day communication, delivery coordination, renewals, and growth.

You will support Sales and Operations, coordinate with internal teams, and translate client needs into clear internal instructions in Chinese. Strong CRM and MS Office skills are required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, International Business, Communications, or related field.
• 2 to 5 years of experience in account management or similar client-facing roles.
• Fluency in Mandarin Chinese and strong English communication skills.
• Proven ability to manage multiple accounts and deadlines in a fast-paced environment.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM systems, Microsoft Office (Excel, PowerPoint), and collaboration tools such as MS Teams or Google Workspace.

Responsibilities

• Serve as the primary contact for Chinese-speaking clients and build long-term relationships.
• Develop account plans to achieve retention and revenue growth targets.
• Lead onboarding and coordinate project timelines and deliverables.
• Translate client requirements into clear internal instructions and provide progress updates in Chinese.
• Handle client complaints and escalation with relevant departments to resolve issues.
• Prepare quotations, proposals, pricing documents, and service agreements.
• Support contract negotiations, renewals, and changes in service requirements.
• Coordinate invoicing and payments with Finance.
• Maintain accurate client records in the CRM and prepare performance reports.
• Provide client and market insights to management and departments.

Skills

Account management

Mandarin Chinese

English communication

Multitasking

Negotiation skills

Presentation skills

CRM software

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office (Excel, PowerPoint)

MS Teams / Google Workspace

Job description

PRIME TIGERS TECH INCORPORATED is seeking an Account Manager fluent in English and Mandarin to manage a portfolio of Chinese-speaking clients onsite in the Philippines. You will own onboarding, day-to-day communication, delivery coordination, renewals, and growth.

You will support Sales and Operations, coordinate with internal teams, and translate client needs into clear internal instructions in Chinese. Strong CRM and MS Office skills are required.