A leading construction materials provider is seeking a Client Relationship Manager in Pasig, Philippines. The role involves managing client relationships, achieving sales targets, and providing technical support. Ideal candidates have a Bachelor's Degree and at least 3 years of experience in the construction or related industry, with a willingness to work onsite in Alabang, Muntinlupa.
Qualifications
At least 3 years of experience in the Construction, Engineering & Design or related industry.
Willingness to work onsite and perform fieldwork.
Located in Alabang, Muntinlupa.
Responsibilities
Build and maintain strong, long-term relationships with existing clients.
Achieve sales targets through upselling and cross-selling.
Provide technical support and conduct product demonstrations.
Oversee order management from placement to delivery.
Gather market intelligence for sales strategies.
Address client concerns promptly.
Skills
Relationship management
Sales and negotiation
Problem-solving
Market research
Education
Bachelor's Degree
Job description
Client Relationship Management
Build and maintain strong, long-term relationships with existing clients.
Act as the main point of contact for client inquiries, orders, and issues.
Understand client needs and provide tailored solutions using the company’s product portfolio.
Sales and Revenue Growth
Achieve and exceed sales targets by identifying opportunities for upselling and cross-selling.
Develop and implement account plans to grow revenue from existing clients.
Monitor market trends and competitor activities to identify new business opportunities.
Product Knowledge and Promotion
Maintain in-depth knowledge of the company’s construction materials, including specifications, applications, and pricing.
Conduct product presentations and demonstrations to clients.
Provide technical support and guidance to clients as needed.
Order Management and Coordination
Oversee the entire sales process, from order placement to delivery, ensuring timely and accurate fulfillment.
Collaborate with internal teams (logistics, operations, and finance) to ensure smooth order processing and customer satisfaction.
Market Research and Reporting
Gather market intelligence and feedback from clients to inform product development and sales strategies.
Prepare regular sales reports, including pipeline updates, sales forecasts, and account performance analysis.
Customer Service and Issue Resolution
Address client concerns and resolve issues promptly to maintain high levels of customer satisfaction.
Ensure compliance with company policies and industry regulations.
Business Development
Identify and pursue new business opportunities within the construction industry.
Attend industry events, trade shows, and networking events to expand the client base.
Qualifications
With Bachelor's Degree
Must have 3 years or more of experience in the Construction, Engineering & Design or any related industry