Account Manager

HH Global; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

HH Global is seeking an Account Manager to coordinate with clients, suppliers and internal teams to deliver print and marketing solutions on time and to specification.

You will build strong relationships with client stakeholders, manage multiple campaigns end-to-end and drive service excellence across SLAs and KPIs.

Qualifications

• Experience in client-facing roles is essential.
• End-to-end campaign and stock management knowledge.
• Ability to operate under tight deadlines with accuracy.

Responsibilities

• Provide input and advice on print projects in fast-paced settings.
• Take client briefs and manage from start to finish with attention to detail.
• Brief suppliers, ensure on-time delivery and SLA conformance.
• Identify new business opportunities and maximize profitability.
• Maintain relationships with key client stakeholders across levels.

Skills

Client liaison

Project management

Time management

Deadline driven

Print knowledge

Customer service

Sales mindset

Stakeholder management

Problem solving

Microsoft Office

Job description

Purpose of the Job

The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

Purpose of the Job

The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key Responsibilities

• Provide technical input and advice on print projects as required in a fast-paced environment
• Take briefs from the client including full specification information and deadline dates and manage from start to finish with attention to detail
• Suggest alternative options and innovation where possible
• Produce detailed specifications for internal and external clients based on client knowledge
• Brief suppliers on client requirements
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments
• Implement new methods and procedures as required from direct line management or Account Director
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Able to attend meetings as required
• Work with Account Director to identify new business opportunities
• Ensure profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLA’s
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills
• Able to work under pressure and to tight deadlines
• Has a high level of technical print knowledge with detailed understanding of different techniques
• Experienced and confident with press passing
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven, with an eye to sales and business development
• Approachable and confident to offer advice in meetings
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office is preferred but not essential
• Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred
• Experience in a client facing role is essential
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
• POS production and general operational print experience
• Experience of end to end campaign and stock management
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in print/ print management/ print buying/ marketing print procurement essential