About the role
The Account Executive will drive business development and sales growth by finding new clients, managing customer accounts, building strong relationships, and maintaining high levels of client satisfaction. This role serves as a key contact for assigned clients and works closely with internal teams and the Territory Sales Manager to deliver effective solutions, achieve sales targets, and support business objectives.
Key responsibilities
- Identify and generate new sales leads through field visits, research, and client referrals.
- Build and maintain strong relationships with existing and potential clients.
- Understand client needs and recommend appropriate products and services.
- Serve as the main contact for assigned clients and respond promptly to inquiries.
- Develop and implement plans to grow assigned accounts and increase sales.
- Conduct market research and gather information on potential customers and competitors.
- Prepare and present proposals, quotations, and service solutions to clients.
- Identify opportunities to expand services within existing accounts.
- Ensure the timely renewal of contracts and service agreements.
- Monitor customer satisfaction and address concerns or complaints.
- Maintain accurate records of client information, meetings, and transactions.
- Coordinate with internal departments to ensure client requirements are met.
- Gather client feedback and recommend improvements to products or services.
- Prepare regular reports on sales activities, account performance, and revenue growth.
- Monitor account-related expenses and use resources efficiently.
- Stay updated on industry trends, market developments, and competitor activities.
- Work closely with the Territory Sales Manager to achieve sales targets and business objectives.
- Ensure all sales and account management activities comply with company policies and legal requirements.
What we're looking for
- Experience in account management, sales, business development, or a related field.
- Strong communication, presentation, negotiation, and relationship-building skills.
- Ability to identify sales opportunities and develop effective account growth plans.
- Customer-focused approach with strong problem-solving and complaint-resolution skills.
- Ability to conduct market research, analyse competitor activity, and prepare clear reports.
- Strong organisational skills and attention to detail when managing client records, contracts, and transactions.
- Ability to coordinate effectively with internal departments and manage multiple client requirements.
- Willingness to conduct field visits and engage with clients as required.
- Ability to work toward sales targets while complying with company policies and legal requirements.