Account Coordinator - Night Shift - High-Impact Support

MicroSourcing; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring an Account Coordinator in Quezon City for onsite work with a nightshift option. You will handle high-volume outbound calls, inbound inquiries, and customer education on our products and application process.

The role emphasizes strong communication, collaboration, and data-driven tasks to support account management and pilot initiatives. Competitive rewards and inclusive culture are highlighted by the employer.

Qualifications

• 2+ years of customer service experience in financial services or related field.
• Bachelor’s degree in business or related field.
• Strong written and communication skills with customers.
• Experience working with Google Suite, Slack, Salesforce.

Responsibilities

• Develop a strong understanding of MicroSourcing culture, products, and processes.
• Make 300+ outbound dials/day to warm and recent prospects; schedule calls with interested homeowners.
• Field inbound calls, chats, text, or other communication from customers promptly.
• Educate customers on Point's product, the application process, and pricing.
• Respond and support homeowners in questions, concerns, and feedback; provide updates on application status.
• Underwriting requests; distribute leads among Account Managers.
• Collaborate with stakeholders to create workflows/SOPs/manuals; assist with training during onboarding.
• Fill in data for Team Dashboards daily/weekly/monthly; QA back-up for calls.

Skills

Customer service experience

Strong written & verbal communication

Call center experience

Mortgage/HELOC product knowledge

Education

Bachelor’s degree in business or related field

Tools

Google Suite

Slack

Salesforce

Job description

MicroSourcing is hiring an Account Coordinator in Quezon City for onsite work with a nightshift option. You will handle high-volume outbound calls, inbound inquiries, and customer education on our products and application process.

The role emphasizes strong communication, collaboration, and data-driven tasks to support account management and pilot initiatives. Competitive rewards and inclusive culture are highlighted by the employer.