Onsite Night-Shift Admin & Customer Service Specialist

MicroSourcing; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Admin Assistant/Customer Service professional for an onsite role in Eastwood, Quezon City. The position operates on a night shift, supporting customer service and business administration tasks, with a focus on timely, accurate, and high-quality service delivery.

You will handle inquiries, maintain records, coordinate schedules, and assist with project tasks, contributing to a collaborative and growth-oriented environment.

Qualifications

• At least a year of experience within the customer service industry
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilities
• Ability to work in a team environment and support Coaches effectively

Responsibilities

• Customer Service: Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls) and provide accurate information about products, services, and company policies
• Customer Service: Address and resolve customer inquiries and complaints or escalate them when necessary
• Customer Service: Maintain accurate and up-to-date records of customer interactions and transactions
• Customer Service: Collaborate with team members to ensure consistent and high-quality service delivery
• Business Administration: Manage schedules, calendars, and appointments for internal teams or management
• Business Administration: Organize and maintain reports, records, and essential documents
• Business Administration: Support team coordination by managing administrative logistics/tasks
• Business Administration: Assist with basic project management tasks, event planning, and other business-related needs
• Business Administration: Demonstrate commitment to completing tasks on time, accurately, and to a high standard

Job description

MicroSourcing is seeking an Admin Assistant/Customer Service professional for an onsite role in Eastwood, Quezon City. The position operates on a night shift, supporting customer service and business administration tasks, with a focus on timely, accurate, and high-quality service delivery.

You will handle inquiries, maintain records, coordinate schedules, and assist with project tasks, contributing to a collaborative and growth-oriented environment.