Account Coordinator – MSP/VMS

LanguageLine Solutions UK; Manila; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage

Hybrid setup

Early regularization

Job summary

PSG Global Solutions is seeking an organized Account Coordinator – MSP/VMS to support a US client’s day-to-day operations. You will connect clients, Account Managers, recruiters, providers, and internal teams to ensure job orders, submissions, and credentialing progress smoothly.

The role requires 1+ year in a similar capacity with MSP/VMS exposure, healthcare staffing background, and strong English communication.

Qualifications

• Minimum 1 year of experience in account coordination, staffing operations, recruitment support, or a related US-market role.
• Hands-on experience in an MSP/VMS environment is required.
• Healthcare staffing experience is required or highly preferred.
• Strong organizational and time-management skills are essential.
• Excellent written and verbal English communication skills.
• Ability to collaborate with multiple stakeholders across different time zones.
• Proficiency in Google Workspace or Microsoft Office is required.
• Ability to work in a fast-paced, deadline-driven environment with a strong sense of ownership.

Responsibilities

• Manage the lifecycle of client job orders in Salesforce and multiple VMS platforms.
• Review job requirements and maintain accurate listings, rates, and account information.
• Process name clears, candidate submissions, worker packets, and formal presentations.
• Review submissions for completeness, accuracy, and client requirements.
• Coordinate with Account Managers to validate bill rates, markups, margins, and account requirements.
• Maintain trackers for job orders, submissions, interviews, credentialing, and assignments.
• Support client and candidate communications and ensure timely updates.

Skills

MSP/VMS experience

Healthcare staffing experience

Organization & time-management

Written & verbal English

Ownership & accountability

Collaboration across time zones

Attention to detail

Fast-paced environment

Tools

Google Workspace

Microsoft Office

Job description

Privacy Notice We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process. By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. Click here to read the PSG Global Solutions Candidate Privacy Notice

Job Description: About the Role We are seeking a highly organized and proactive Account Coordinator – MSP/VMS to support the day-to-day operations of our US client. This role connects clients, Account Managers, recruiters, providers, and internal teams to ensure job orders, submissions, interviews, credentialing, and assignments progress efficiently.

Key Responsibilities

Account & Operational Support

• Manage the lifecycle of client job orders, including opening, updating, placing on hold, and closing positions in Salesforce and VMS platforms.
• Review job requirements and maintain accurate listings, rates, and account information.
• Process name clears, candidate submissions, worker packets, and formal presentations.
• Review submissions for completeness, accuracy, and compliance with client requirements.
• Partner with Account Managers to validate bill rates, markups, margins, and account requirements.
• Maintain trackers covering job orders, submissions, interviews, credentialing, and assignments.

MSP/VMS Operations

• Manage job orders, candidate profiles, submissions, and assignment updates across multiple VMS platforms.
• Monitor portal notifications and respond to new, updated, held, or closed requirements.
• Prepare and submit complete candidate and worker packets based on client specifications.
• Track credentialing, compliance, and assignment requirements to support timely placements.
• Maintain consistent and accurate information across VMS, CRM, ATS, and internal systems.

Client & Candidate Support

• Serve as a key point of contact among clients, Account Managers, recruiters, candidates, providers, and support teams.
• Facilitate interviews and ensure timely follow-ups between clients and recruitment teams.
• Communicate job order changes, interview updates, assignment statuses, and other time‑sensitive information.
• Provide account coverage when Account Managers or team leads are unavailable.
• Work with US and international teams across different time zones to keep hiring activities on track.

Reporting & Quality

• Maintain accurate documentation, trackers, and system records.
• Monitor submission and candidate pipeline activity and elevate delays or issues when necessary.
• Ensure account activities meet client, compliance, and quality standards.
• Provide timely reports and updates on job orders, submissions, interviews, credentialing, and placements.

Qualifications

• Minimum 1 year of experience in account coordination, staffing operations, recruitment support, administrative operations, or a related role supporting the US market.
• Required: Hands‑on experience working in an MSP/VMS environment.
• Required: Healthcare staffing experience.
• Strong organizational and time‑management skills.
• Excellent attention to detail when handling submissions, credentials, and client documentation.
• Strong written and verbal English communication skills.
• Ability to collaborate with multiple stakeholders across different time zones.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to work effectively in a fast‑paced, deadline‑driven environment.
• Strong sense of ownership, urgency, and accountability.

What We Offer

• Competitive salary package + performance bonuses
• HMO coverage
• Early regularization opportunities
• Enjoy a Hybrid Setup — 3 days onsite per week in any PSG Workspaces: Makati, Alabang, EXXA Tower Bridgetown, SM North EDSA

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PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero‑retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values Report online: tp.integrityline.com Philippines toll‑free hotline: [phone] Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.