Account and Customer Support Assistant

Tangent Solutions, Inc.; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tangent Solutions, Inc. in Pasig is seeking a capable Account Support Specialist to assist Account Coordinators with daily account and terminal-related concerns, requests, and inquiries.

The role also handles customer inquiries, coordinates service requests with the Technical Department, and maintains accurate documentation for clients and internal teams. Onsite in Ortigas, Pasig City, with immediate start, the candidate should have a degree in business, marketing or related fields and at least

Qualifications

• Bachelor's degree in business, marketing or related field.
• At least 2 years in sales, customer support or admin roles.
• Detail oriented, flexible and results-driven.
• Proficient with Windows-based applications and CS software.

Responsibilities

• Assist account coordinators with daily account and terminal-related concerns and inquiries.
• Process, monitor, and coordinate service requests with Technical Department and Service Fulfillment.
• Handle customer inquiries and complaints via phone or email, with timely escalation as needed.
• Coordinate terminal-related activities: installations, repairs, programming, pull-outs, deliveries.
• Maintain accurate account documentation and prepare reports for clients and stakeholders; support quality initiatives.

Skills

customer service

sales experience

administrative support

attention to detail

communication skills

terminal coordination

Education

Bachelor's Degree in Business Administration

Marketing degree

Tools

Windows OS

Customer service software

Job description

Assists Account Coordinators in handling daily account and terminal-related concerns, requests, and inquiries.

Processes, monitors, and coordinates service requests with the Technical Department and Service Fulfillment Division, ensuring timely resolution within agreed service levels.

Handles customer inquiries and complaints via phone or email, providing accurate information, appropriate solutions, and timely escalation when necessary.

Coordinates terminal-related activities, including installations, repairs, programming, pull-outs, supply requests, deliveries, and merchant orientations.

Maintains accurate account documentation and prepares regular reports, updates, and forms for clients, project managers, and internal stakeholders while supporting quality improvement initiatives.

A Bachelor's Degree in Business Administration, Marketing, and other related fields.

Preferably with at least 2 year of work experience in performing sales executive, customer support, and/or administrative functions.

Keen on minute details, flexible, systematic, and results-oriented.

Computer literate in windows-based applications with the ability to learn customer service software applications.

With excellent and professional verbal and written communication skills.

Amenable to work onsite in Ortigas, Pasig City. (no work from home) and can start immediately.