Account Management Services Supervisor

Tangent Solutions, Inc.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Tangent Solutions, Inc. is seeking a Supervisory Account Manager to oversee a team handling client accounts and service delivery. You will coordinate requirements, monitor workloads, and ensure timely reporting to clients and internal stakeholders.

The role involves onboarding, training, and supervising deployment of terminals and hardware, maintaining records, and guiding billing processes to meet quality objectives.

Qualifications

• Bachelor's degree in business/marketing or related field.
• 2–3 years in account management, sales or admin with supervisory experience.
• Strong leadership and coordination skills.
• Keen attention to detail, flexible, systematic and results-oriented.
• Computer literate in Windows-based applications and customer service software.
• Excellent verbal and written communication; able to work under pressure.

Responsibilities

• Monitor performance and workload balance of direct reports.
• Ensure timely and complete submission of reports and updates to clients and internal stakeholders.
• Act as second level escalation for client issues and coordinate resolutions.
• Communicate client requirements and deadlines to the team and ensure alignment with service expectations.
• Conduct onboarding and training for newly hired team members.
• Oversee deployment and retrieval of terminals and hardware peripherals.
• Ensure service issues are resolved within agreed service levels.
• Maintain documentation systems for account records and official business files.
• Prepare monthly service review presentations and attend meetings with key accounts.
• Submit billing documentation to Finance for all expenses and services rendered.
• Support customer-related events and activities initiated by the company.
• Exert best effort to meet quality objectives and perform as a Supervisor as defined by management.

Skills

Leadership

Coordination

Communication

Attention to detail

Education

Bachelor's Degree in Business Administration or Marketing

Tools

CRM software

Windows OS

Job description

Monitor performance and workload balance of direct reports.

Ensure timely and complete submission of reports and updates to clients and internal stakeholders.

Act as second level of escalation for client issues and coordinate resolutions with relevant departments.

Communicate client requirements and deadlines to the team and ensure alignment with service expectations.

Conduct onboarding and training for newly hired team members.

Oversee deployment and retrieval of terminals and hardware peripherals.

Ensure service issues are resolved within agreed service levels.

Maintain documentation systems for account records and official business files.

Prepare monthly service review presentations and attend meetings with key accounts.

Submit billing documentation to the Finance Department for all expenses and services rendered.

Support customer-related events and activities initiated by or for the company.

Exerts best effort to meet quality objectives; implements and/or carries out quality improvement activities; and functions as a Supervisor, as formally and officially defined by the immediate superior or executive management.

A Bachelor's Degree in Business Administration, Marketing, and other related fields.

Preferably with at least 2–3 years of work experience in account management, sales, or administrative functions, with prior supervisory or team leadership experience.

Strong leadership and coordination skills.

Keen attention to detail, flexible, systematic, and results-oriented.

Computer literate in Windows-based applications with the ability to learn customer service software.

Excellent and professional verbal and written communication skills.

Able to work well under pressure and with minimal supervision.

Amenable to work onsite in Ortigas, Pasig City (no work from home).