Account Coordinator

Tangent Solutions, Inc.; Pasig; On-site; PHP 290,000 - 469,000; Full time

Job summary

Tangent Solutions, Inc. is seeking an on-site sales executive / customer support specialist in Ortigas, Pasig. You will assist supervisors, process requests, and coordinate with technical teams to fulfill account requirements.

The role requires a Bachelor's degree in Business Administration (or related) and at least 2 years of experience in sales, customer support, or admin functions. Strong communication and detail orientation are essential.

Qualifications

• Bachelor's degree in Business Administration or related fields.
• At least 2 years in sales, customer support, or admin roles.
• Keen on minute details, flexible, systematic and results-oriented.
• Proficient in Windows and customer service software applications.
• Excellent verbal and written communication skills.

Responsibilities

• Assist Team Leaders and Supervisors in daily terminal-related and service requests.
• Process and monitor service requests, ensuring timely resolution and updates.
• Coordinate with Technical Department for installations, visits, and deliveries.
• Maintain filing and documentation of account records and billing docs.
• Prepare reports, service reviews, and billing documentation for clients and teams.

Skills

Excellent communication

Detail-oriented

Flexible

Systematic

Results-oriented

Education

Bachelor's degree in Business Administration

Marketing

Tools

Windows

Job description

Assists Team Leaders and Supervisors in managing daily terminal-related concerns, service requests, and account requirements.

Processes and monitors service requests, ensuring timely resolution within agreed service levels and providing complete updates to accounts.

Coordinates with the Technical Department and Service Fulfillment Division for installations, programming, repairs, pull-outs, on-site visits, merchant orientations, supplies, deliveries, and other account requirements.

Maintains accurate filing and documentation of account records, service-related documents, billing requirements, and other official business records.

Prepares regular reports, service review presentations, and billing documentation for clients, project managers, and internal departments, while supporting quality objectives and improvement initiatives.

A Bachelor's Degree in Business Administration, Marketing, and other related fields.

Preferably with at least 2 year of work experience in performing sales executive, customer support, and/or administrative functions.

Keen on minute details, flexible, systematic, and results-oriented.

Computer literate in windows-based applications with the ability to learn customer service software applications.

With excellent and professional verbal and written communication skills.

Amenable to work onsite in Ortigas, Pasig City. (no work from home) and can start immediately.