Account Services Assistant

Tangent Solutions, Inc.; Pasig; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Permanent and Direct employment

Christmas Bonus

Career growth through programs

Employee Rewards and Recognition Programs

Job summary

A leading POS terminal network company in the Philippines is hiring for a Customer Success position. Ideal candidates should have a Bachelor's degree in IT, Business, or Marketing, and preferably possess at least one year of relevant experience. The role involves assisting with terminal-related tasks and providing support to accounts while ensuring quality standards are met. This position is on-site in Ortigas, Pasig City and offers permanent employment with additional benefits.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, Marketing or related fields.
• At least 1 year of experience in sales executive or administrative roles.
• Keen on minute details and systematic in approach.

Responsibilities

• Assist Account Coordinator with terminal-related concerns.
• Provide complete and timely reports and updates.
• Establish filing and documentation of records.
• Coordinate with Operations for supplies and deliveries.
• Prepare regular reports for clients.
• Manage forms for terminal-related requests.
• Ensure quality objectives are met.

Skills

Verbal communication skills

Written communication skills

Detail-oriented

Flexibility

Systematic approach

Results-oriented

Education

Bachelor's Degree in IT/Business/Marketing

Tools

Customer service software

Windows-based applications

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Calling all Customer Success and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

• Permanent and Direct employment
• Christmas Bonus on top of 13th month pay.
• Career growth through our Career & Leadership Program
• Employee Rewards and Recognition Programs

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Responsibilities

• Assist Account Coordinator with terminal-related concerns received from accounts daily.
• Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.
• Establishes filing and documentation of the encoding system of account and other official and business-related records.
• Coordinates with Operations Department in the pick up and delivery of supplies, terminals, paper consumables, etc. to merchants.
• Prepares reports on a regular basis for submission to clients’ immediate superior and project managers.
• Prepares forms for any terminal related requests.
• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Account Services Assistant as may be formally and officially defined by the immediate superior or by the executive management.

Qualifications

• A Bachelor's Degree in Information Technology, Business Administration, Marketing and other related fields.
• Preferably with at least 1 year of work experience in performing sales executive and/or administrative functions.
• Keen on minute details, flexible, systematic, and results-oriented.
• Computer literate in windows-based applications with the ability to learn customer service software applicants.
• With excellent and professional verbal and written communication skills.

Location

On-site in Ortigas Pasig City. (No work from home)