ABA Scheduler | Remote

OpsArmy Careers; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

OpsArmy Careers in the Philippines is seeking a highly organized ABA Scheduler to support our expanding scheduling operations. The role focuses on administrative scheduling, processing appointment requests, and coordinating consultations and assessments with accuracy across multiple client systems.

The ideal candidate will work across Salesforce and Aloha, follow established workflows, maintain up-to-date scheduling data, and communicate clearly with families as needed while handling repetitive

Qualifications

• Previous scheduling/administration experience preferred.
• Strong attention to detail and accuracy.
• Organized and able to manage multiple requests.
• Strong written communication skills.
• Familiar with CRM platforms and scheduling tools.

Responsibilities

• Receive, review, and process appointment requests promptly.
• Enter and schedule appointments in Aloha per workflows.
• Manage scheduling activities through Salesforce and Aloha.
• Maintain accurate appointment information.
• Identify missing or conflicting information and elevate issues.
• Coordinate with internal teams to schedule correctly.
• Follow established processes consistently.
• Support family communication via text as role develops.

Skills

Scheduling experience

Detail-oriented

Organizational skills

Written communication

Multitasking

Tools

Salesforce

Aloha

Job description

Work Schedule

US Hours

About The Role

We are seeking a highly organized and detail-oriented ABA Scheduler to support client's expanding provider scheduling operations. The role will initially focus on administrative scheduling support, including processing appointment requests and accurately coordinating consultations and assessments.

The ideal candidate is comfortable working across multiple systems, following established workflows, and managing scheduling requests with a high level of accuracy and efficiency.

Key Responsibilities

• Receive, review, and process appointment requests promptly and accurately.
• Enter and schedule appointments in Aloha according to established workflows.
• Manage scheduling activities primarily through Salesforce and Aloha.
• Maintain accurate and up-to-date appointment and scheduling information.
• Identify missing, incomplete, or conflicting information and elevate issues when necessary.
• Coordinate with internal teams to ensure appointments are scheduled correctly.
• Follow established processes and procedures consistently.
• As the role develops, support direct family communication via text, including scheduling coordination, appointment confirmations, and updates.

Requirements

• Previous experience in scheduling, administration, healthcare coordination, or customer support preferred.
• Strong attention to detail and accuracy.
• Highly organized and able to manage multiple appointment requests efficiently.
• Strong written communication skills.
• Comfortable working extensively across multiple systems and platforms.
• Able to follow established processes and workflows consistently.
• Quick to learn new scheduling platforms and client-specific workflows.
• Comfortable handling repetitive administrative tasks while maintaining accuracy and efficiency.

Preferred Qualifications

• Experience in healthcare, behavioral health, or ABA organizations.
• Experience communicating with patients, families, or customers.
• Familiarity with scheduling or CRM platforms.

Required Tools

• Salesforce
• Aloha

Candidates should be comfortable working extensively within CRM and scheduling platforms and adapting quickly to client-specific systems, processes, and workflows.