ABA Scheduler

OpsArmy; Philippines; On-site; USD 42,000 - 54,000; Full time

Job summary

Headstart is seeking a highly organized ABA Scheduler to support provider scheduling operations. The role will focus on administrative scheduling, processing appointment requests, and coordinating consultations with accuracy.

You will work across Salesforce and Aloha, maintain up-to-date scheduling data, and communicate with families by text as needed. Strong detail orientation and multi-system fluency are required.

Qualifications

• Previous experience in scheduling, administration, healthcare coordination, or customer support preferred.
• Strong attention to detail and accuracy.
• Highly organized and able to manage multiple appointment requests efficiently.
• Strong written communication skills.
• Comfortable working across multiple systems and platforms.
• Able to follow established processes and workflows consistently.
• Quick to learn new scheduling platforms and client-specific workflows.
• Comfortable handling repetitive administrative tasks while maintaining accuracy and efficiency.

Responsibilities

• Receive, review, and process appointment requests promptly and accurately.
• Enter and schedule appointments in Aloha according to established workflows.
• Manage scheduling activities primarily through Salesforce and Aloha.
• Maintain accurate and up-to-date appointment and scheduling information.
• Identify missing, incomplete, or conflicting information and elevate issues when necessary.
• Coordinate with internal teams to ensure appointments are scheduled correctly.
• Follow established processes and procedures consistently.
• As the role develops, support direct family communication via text, including scheduling coordination, appointment confirmations, and updates.

Skills

Scheduling

Attention to detail

Organization

Communication

CRM familiarity

Multi-system navigation

Tools

Salesforce

Aloha

Job description

ABA Scheduler | Remote

Work Schedule

US Hours

About the Role

We are seeking a highly organized and detail-oriented ABA Scheduler to support Headstart's expanding provider scheduling operations. The role will initially focus on administrative scheduling support, including processing appointment requests and accurately coordinating consultations and assessments.

The ideal candidate is comfortable working across multiple systems, following established workflows, and managing scheduling requests with a high level of accuracy and efficiency.

Key Responsibilities

• Receive, review, and process appointment requests promptly and accurately.


• Enter and schedule appointments in Aloha according to established workflows.


• Manage scheduling activities primarily through Salesforce and Aloha.


• Maintain accurate and up-to-date appointment and scheduling information.


• Identify missing, incomplete, or conflicting information and elevate issues when necessary.


• Coordinate with internal teams to ensure appointments are scheduled correctly.


• Follow established processes and procedures consistently.


• As the role develops, support direct family communication via text, including scheduling coordination, appointment confirmations, and updates.

Requirements

• Previous experience in scheduling, administration, healthcare coordination, or customer support preferred.


• Strong attention to detail and accuracy.


• Highly organized and able to manage multiple appointment requests efficiently.


• Strong written communication skills.


• Comfortable working extensively across multiple systems and platforms.


• Able to follow established processes and workflows consistently.


• Quick to learn new scheduling platforms and client-specific workflows.


• Comfortable handling repetitive administrative tasks while maintaining accuracy and efficiency.

Preferred Qualifications

• Experience in healthcare, behavioral health, or ABA organizations.


• Experience communicating with patients, families, or customers.


• Familiarity with scheduling or CRM platforms.

Required Tools

• Salesforce


• Aloha

Candidates should be comfortable working extensively within CRM and scheduling platforms and adapting quickly to client-specific systems, processes, and workflows.