20 Customer Service Representative (Start ASAP) - Taguig

Ascendion; Taguig; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Hybrid work in Taguig

Growth opportunities

Job summary

Ascendion in the Philippines is seeking a Customer Service Representative to be the first point of contact for internal employees, supporting HR, Procurement, and Payroll inquiries across multiple channels. You will document cases, investigate concerns, and escalate complex issues when needed.

The ideal candidate has a Bachelor's degree, at least 2 years in customer service, and strong communication with meticulous case documentation.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and case documentation.
• Comfortable handling confidential employee information.
• Willing to work in shifting schedules.
• Willing to work in a hybrid setup in BGC, Taguig.

Responsibilities

• Serve as the first-line contact for internal employees.
• Handle HR, Procurement, and Payroll inquiries across channels.
• Understand and investigate employee concerns and provide appropriate assistance.
• Accurately document cases and interactions in the system.
• Escalate complex concerns to appropriate teams when necessary.
• Guide employees toward available self-service resources and solutions.
• Meet established service quality, productivity, and performance targets.
• Maintain confidentiality and professionalism when handling sensitive employee information.

Skills

Customer service

Communication skills

Documentation

Problem solving

Attention to detail

Confidentiality

Shift work

Education

Bachelor's degree

Job description

About the role

We are looking for a Customer Service Representative to serve as the first point of contact for internal employees, providing support for inquiries and concerns related to HR, Procurement, and Payroll. The role involves handling inquiries through multiple channels, understanding employee concerns, providing accurate information and assistance, documenting cases, and escalating complex issues to the appropriate teams when needed.

Key responsibilities

• Serve as the first-line contact for internal employees seeking assistance
• Handle inquiries related to HR, Procurement, and Payroll through phone, chat, web, and other digital channels
• Understand and investigate employee concerns and provide appropriate assistance or resolution
• Accurately document cases and customer interactions in the system
• Escalate complex concerns to the appropriate support teams when necessary
• Guide employees toward available self-service resources and solutions
• Meet established service quality, productivity, and performance targets
• Maintain confidentiality and professionalism when handling sensitive employee information

About you

• Bachelor's degree in any field
• Minimum of 2 years of customer service experience, preferably in a BPO or shared services environment
• Strong verbal and written communication skills
• Excellent customer service and problem-solving skills
• Strong attention to detail and case documentation skills
• Comfortable handling confidential employee information
• Willing to work on a shifting schedule
• Willing to work on a hybrid setup in BGC, Taguig